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- Tasks: Implement IT and EPoS systems while training users on-site.
- Company: nGeneration has over 22 years of experience in hospitality IT services.
- Benefits: Enjoy 28 days annual leave, training opportunities, and company events.
- Why this job: Join a vibrant team culture and make a real impact in the hospitality industry.
- Qualifications: Full UK driving licence, EPOS and hospitality IT experience required.
- Other info: Company vehicle provided for site visits; overnight stays may be necessary.
The predicted salary is between 21200 - 29800 £ per year.
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This range is provided by nGeneration Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at
www.nGeneration.co.uk. Our ‘Brand-New\’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
Key Objectives
The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs,
moves and changes (IMAC) and or customer project rollouts.
Summary Of Main Responsibilities And Activities
- Conduct thorough preparation checks prior to attending sites
- Attend customer sites in line with your schedule of works to conduct implementation services
- Conduct system coaching and training in line with the specification of the customer IT solutions
- Provide Go Live Support to the management and staff of the site
- Act as co-ordinator of all third parties on site
- Complete all site-specific documentation to include site sign off and report site issues to Project Control
- Build excellent customer relationships whilst on site
- Comply with all company business processes and procedures
- Conduct other tasks as may be required from time to time
Candidate Requirements:
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About The Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a \’20,000\’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company\’s other activities, such as on-site repairs, support hub, staging and warehousing. All of the \’behind the scenes\’ staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Requirements
Working Away:
You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.
The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Type: Permanent.
Salary: £25,214.00 per year
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Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That\’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams\’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities
- Company Vehicle: We believe in the support of our implementors to complete site visits and carrying our customers kit. So we provide you with a company vehicle to complete this
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Hospitality Tech Implementer / Trainer employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Tech Implementer / Trainer
✨Tip Number 1
Familiarise yourself with the specific IT and EPoS systems used in the hospitality sector. Understanding these technologies will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the hospitality tech industry. Attend relevant events or join online forums where you can connect with current employees at nGeneration or similar companies, as personal referrals can significantly enhance your chances.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since building excellent customer relationships is crucial for this role, think of specific examples from your past experiences that showcase your ability to handle client interactions effectively.
✨Tip Number 4
Be ready to demonstrate your adaptability and willingness to travel. Highlight any previous experiences where you successfully managed travel for work, as this will show that you are prepared for the demands of the job.
We think you need these skills to ace Hospitality Tech Implementer / Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality IT and EPoS systems. Use specific examples of past roles where you implemented technology solutions or provided training.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of customer service. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Your Training Skills: Since the role involves coaching and training, include any previous experience you have in training others. Provide examples of how you successfully communicated complex information to non-technical users.
Highlight Your Soft Skills: Emphasise your ability to build excellent customer relationships and your willingness to travel. These are key aspects of the role, so make sure they stand out in your application.
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech
Familiarise yourself with the specific IT and EPoS systems that nGeneration uses. Being able to discuss these technologies confidently will show your technical competence and readiness for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully interacted with customers in previous roles. Highlight your ability to build relationships and provide excellent service, as this is crucial for the Implementer position.
✨Showcase Your Training Experience
Be ready to discuss any past experiences where you have trained or coached others. This could include formal training sessions or informal mentoring, as the role involves coaching end users on new systems.
✨Prepare for Travel Questions
Since the job requires travel and overnight stays, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences that demonstrate your adaptability in similar situations.
