At a Glance
- Tasks: Visit clients to fix and maintain tech equipment in retail and hospitality.
- Company: Join a leading company supporting the retail and hospitality industry for over 22 years.
- Benefits: Enjoy a company van, training opportunities, and 28 days annual leave.
- Other info: Dynamic role with flexible shifts and exciting team events.
- Why this job: Make a real impact by solving tech issues and enhancing client experiences.
- Qualifications: Tech-savvy with a willingness to travel; experience in IT support is a plus.
The predicted salary is between 27057 - 27057 € per year.
A Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
Locations: Harrow and surrounding area.
Duties:
- Conduct daily visits to client locations for the purpose of break-fix installation, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other relevant IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Set up Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Document troubleshooting steps and actions; obtain client sign-off before completing the task at the site.
- Travel across the UK as required, including occasional overnight stays.
Requirements & Experience:
- Experience in installing, integrating, and testing EPoS hardware and software is desirable; additional EPoS training will be provided.
- Experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or similar environments where hardware devices are installed, supported, and troubleshot.
- Essential: Willingness to travel to client sites daily.
- Technical mindset with a logical and methodical approach to troubleshooting; experience identifying faults with data network cables.
- Previous experience as IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
- UK Manual Driving Licence (required).
- Willingness to travel: 100% (preferred).
- Excellent written and verbal communication skills.
- 1 year IT support experience (preferred); 1 year EPoS experience (preferred).
Salary: £27,057 per annum (Including On-Call Supplement)
Job Type & Working Hours: Full-Time, Permanent. 13-hour shifts, 3 days on/3 days off rota (inclusive of weekends and bank holidays).
Please Note: Full UK Manual Driver's Licence is essential. Role may involve daily travel and some overnight stays.
About The Company: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK. The company operates a brand-new 20,000 sq ft HQ facility based in Tipton, in the Midlands, serving as the central base for on-site repairs, support hub, staging and warehousing.
Benefits:
- Company van and fuel card for work-related travel.
- Training opportunities for skill development.
- 28 days annual leave.
- Company events, team parties, and team-building activities.
Field Service Engineer - Harrow employer: nGeneration Limited
nGeneration is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With comprehensive training opportunities, a supportive team environment, and benefits such as a company van and generous annual leave, employees can thrive while delivering vital technical services to the retail and hospitality sectors across Harrow and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Harrow
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock EPoS system at home and try to fix common issues. This hands-on experience will not only boost your confidence but also give you real examples to discuss during interviews.
✨Tip Number 3
When you land an interview, be ready to showcase your client-facing skills. Prepare some stories about how you've successfully resolved issues for clients in the past. Remember, it's all about building trust and rapport!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to stand out from the crowd right from the start.
We think you need these skills to ace Field Service Engineer - Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and EPoS systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Engineer role. Share specific examples of your troubleshooting skills and client-facing experiences that align with our needs.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, hardware troubleshooting, and network issues. Being able to discuss specific examples of how you've resolved technical problems in the past will show that you're not just familiar with the equipment but can also think on your feet.
✨Show Off Your Client Skills
Since this role involves a lot of client interaction, practice how you communicate technical information clearly and effectively. Think of scenarios where you've had to explain complex issues to non-technical clients and be ready to share those experiences during the interview.
✨Prepare for Travel Questions
Given the travel requirements of the job, be prepared to discuss your flexibility and willingness to travel. Have examples ready that demonstrate your reliability and commitment to being on-site when needed, especially if it involves overnight stays.
✨Document Your Successes
Bring along a portfolio or notes that highlight your previous achievements in IT support or field service roles. This could include metrics like reduced downtime for clients or successful installations. Showing tangible results can really set you apart from other candidates.
