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- Tasks: Visit client sites to install and maintain technical equipment, solving hardware and software issues.
- Company: nGeneration has over 24 years of experience supporting the retail and hospitality industry across the UK.
- Benefits: Enjoy a company van, fuel card, training opportunities, and 19.6 days annual leave.
- Why this job: Join a vibrant team culture with exciting events and recognition for your hard work.
- Qualifications: Experience in IT support or electronic installations is preferred; training will be provided.
- Other info: Full UK Manual Driver's License required; expect daily travel and occasional overnight stays.
The predicted salary is between 23000 - 32000 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
HOME LOCATION REQUIREDBristol & surrounding area.
DUTIESYour duties as Field Service Engineer / Field Support Technician will include:
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
There will also be UK-wide travel and staying away from home when required.
SALARY£28,678 per annum (Including On-Call Supplement)
JOB TYPEFull-Time, Permanent
WORKING HOURS13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a Full UK Manual Driver's License, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.
If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.
RequirementsExperience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily. Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience:- 1 year of IT support experience (preferred)
- 1 year of EPoS experience (preferred)
UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
Willingness to travel:100% (preferred)
Excellent communication skills(both written and verbal)
BenefitsCompany Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties.
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days inclusive of bank holidays.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.
- Company Employee of the Quarter: The company runs a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees, you even get a monetary recognition if you get nominated from your line manager.
Field Service Technician / Engineer - Bristol employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician / Engineer - Bristol
✨Tip Number 1
Familiarise yourself with the specific types of equipment mentioned in the job description, such as EPoS systems and Wi-Fi devices. Having a solid understanding of these technologies will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Highlight any previous experience you have with client interactions or customer service. Since this role requires excellent client interaction skills, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Prepare for potential troubleshooting scenarios that may come up during the interview. Think about past experiences where you successfully identified and resolved technical issues, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Research nGeneration and their role in the retail and hospitality industry. Understanding the company's values and operations will allow you to tailor your responses and show genuine interest in being part of their team.
We think you need these skills to ace Field Service Technician / Engineer - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, electronic equipment installation, and troubleshooting. Emphasise any previous roles where you interacted with clients or worked in a field service capacity.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your technical mindset and problem-solving abilities, and provide examples of how you've successfully resolved issues in past positions.
Highlight Communication Skills: Since excellent client interaction skills are essential for this role, ensure you mention any experiences that demonstrate your ability to communicate effectively, both verbally and in writing. This could include customer service roles or situations where you had to explain technical concepts to non-technical clients.
Show Willingness to Travel: Clearly state your willingness to travel to client sites daily, as this is a key requirement for the position. If you have prior experience with travel in a work context, mention it to reinforce your suitability for the role.
How to prepare for a job interview at nGeneration Limited
✨Show Your Technical Skills
Make sure to highlight your experience with hardware and software troubleshooting. Be prepared to discuss specific examples of how you've resolved technical issues in the past, especially related to EPoS systems or similar equipment.
✨Demonstrate Client Interaction Skills
Since this role involves visiting client sites, it's crucial to showcase your communication skills. Share experiences where you successfully interacted with clients, resolved their concerns, or provided exceptional service.
✨Prepare for On-Site Scenarios
Think about potential on-site challenges you might face, such as setting up Wi-Fi devices or conducting site surveys. Be ready to explain how you would approach these tasks and any relevant experiences you've had.
✨Emphasise Your Willingness to Travel
This position requires daily travel to client locations, so express your enthusiasm for being on the road. Mention any previous roles that involved travel and how you managed your time effectively while on the go.
