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- Tasks: Visit client sites to install and maintain technical equipment, troubleshoot issues, and ensure smooth operations.
- Company: Join nGeneration, a leader in field service maintenance for the retail and hospitality industry for over 24 years.
- Benefits: Enjoy a company van, fuel card, 19.6 days annual leave, and continuous training opportunities.
- Why this job: Be part of a dynamic team with exciting company events and a culture that values your contributions.
- Qualifications: Experience in IT support or electronic installations is preferred; training will be provided.
- Other info: Must have a full UK manual driving licence and be willing to travel daily.
The predicted salary is between 22700 - 29000 £ per year.
Overview
Job Overview
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware and configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment. You will determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
Home Location Required – Birmingham & surrounding area.
Duties
- Conduct daily visits to client locations for break/fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Set up Wi‑Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. North West, Central, South East & South West (UK-wide travel and staying away from home when required).
- If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable; however, additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
Salary, Type and Hours
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (including weekends and bank holidays)
Requirements
PLEASE NOTE: Candidates will need a clean Full UK Manual Driver’s Licence, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.
If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele. This makes it much easier to load and unload equipment on-site when necessary.
About The Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new 20,000 sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company\\\’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the behind the scenes staff are based at the HQ location.
Requirements
Experience
- Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
- Essential: Willingness to travel to client sites daily.
- Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer or Telecoms/Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
Licence/Certification
- UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
Willingness To Travel
- 100% (preferred)
Benefits
- Company Van and Fuel Card: The company provides a van and fuel card for transportation and on-site work.
- Training: Ongoing training opportunities to enhance skills.
- 19.6 Days Annual Leave: Includes bank holidays; with the 3 on/3 off rota, booking 3 days off yields 9 days off.
- Company Events and Team Parties
- Company Employee of the Quarter awards
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Field Service Technician / Engineer - Birmingham employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician / Engineer - Birmingham
✨Tip Number 1
Familiarise yourself with the specific types of equipment mentioned in the job description, such as EPoS systems and Wi-Fi devices. Understanding their functionalities and common issues will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Highlight any previous experience you have with client interactions or customer service. Since this role requires excellent client interaction skills, showcasing your ability to communicate effectively with clients can set you apart from other candidates.
✨Tip Number 3
Prepare for potential on-site troubleshooting scenarios by practising how you would approach diagnosing and resolving common hardware and software issues. This practical knowledge will be invaluable during the interview process.
✨Tip Number 4
Make sure to emphasise your willingness to travel and adapt to a flexible work schedule. Since the role involves daily visits to client sites and may require overnight stays, demonstrating your readiness for this aspect will show your commitment to the position.
We think you need these skills to ace Field Service Technician / Engineer - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, electronic equipment installation, and troubleshooting. Emphasise any previous roles where you interacted with clients or worked in the retail/hospitality sector.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your technical mindset and problem-solving abilities, and provide examples of how you've successfully resolved issues in past positions.
Highlight Communication Skills: Since excellent client interaction skills are essential for this role, ensure you mention any experiences that demonstrate your ability to communicate effectively, both verbally and in writing. This could include customer service roles or situations where you had to explain technical issues to non-technical clients.
Show Willingness to Travel: Clearly state your willingness to travel to client sites daily, as this is a key requirement for the position. If you have experience with travel for work, mention it to reinforce your suitability for the role.
How to prepare for a job interview at nGeneration Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with hardware and software troubleshooting during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past, especially related to EPoS systems or similar equipment.
✨Demonstrate Client Interaction Skills
Since this role involves a lot of client interaction, it's crucial to convey your communication skills. Share experiences where you successfully managed client relationships or resolved customer issues, showcasing your ability to maintain professionalism under pressure.
✨Prepare for Practical Scenarios
Expect to be asked about practical scenarios you might face on the job. Brush up on common technical problems and think through how you would approach troubleshooting them. This will demonstrate your logical and methodical mindset.
✨Understand the Company Culture
Research nGeneration and their values before the interview. Understanding their commitment to employee development and work-life balance can help you align your answers with what they value, making you a more attractive candidate.
