Field Service Engineer - Epping

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

Locations deployed: North East, North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required). All levels of experience considered. If you have prior experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, additional EPoS training will be provided.

The important requirement is experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.

Salary: £29057 per annum (Including On-Call Supplement & Outer London Living Weighting Allowance)

Job type: Full-Time, Permanent

Working hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

Please note: Candidates will need a Full UK Manual Driver's License, which is essential for this role. This role will involve being on the road daily visiting clients, which may involve some overnight stays.

We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele. This makes it much easier to load and unload equipment on-site when necessary.

About The Company: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently.

Duties:

• Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
• Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
• Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
• Ensure troubleshooting steps and actions are well documented and are signed off by the client before completing the task at the site.

Requirements:

• Willingness to travel to client sites daily.
• Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
• Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
• Additional EPoS installation training will be provided.
• Experience in installing EPoS within the retail or hospitality industry is ideal, but not required if you have IT Technical Support, Installations, Telecoms / Broadband Engineering or similar experience.
• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)
• UK Manual Driving Licence (required)
• Willingness to travel: 100% (preferred)
• Excellent communication skills (both written and verbal)

Benefits:

• Company van and fuel card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
• Training: We provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Annual Performance Bonus: Based on your performance and achievements, you will be eligible for an annual performance bonus.
• 28 Days Annual Leave: Generous annual leave allowance of 28 days.
• Company Events and Team Parties.