At a Glance
- Tasks: Support the installation and training of EPOS systems in retail and hospitality settings.
- Company: Join nGeneration, a leader in retail and hospitality tech support for over 22 years.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and a fully expensed company car.
- Other info: Continuous training and exciting team events to foster a vibrant work culture.
- Why this job: Travel, meet new people, and make a real impact in diverse work environments.
- Qualifications: Full UK driving licence, EPOS experience, and strong customer service skills required.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for a proactive, customer-focused individual to support the installation and implementation of retail and hospitality EPOS equipment. The role also involves the coaching and support of staff from a variety of backgrounds, including pubs, restaurants, kitchens, and cafes. This would suit an individual who enjoys being on the road, having a variety of work environments, and is customer-driven. Full support and training will be provided to successful applicants. This role also includes a company car.
Summary Of Main Responsibilities And Activities
- Attend customer sites in line with your schedule of works to conduct implementation services
- Conduct system coaching and training in line with the specification of the customer IT solutions
- Provide Go Live Support to the management and staff of the site
- Complete all site-specific documentation to include site sign off and report site issues to Project Hub
- Build excellent customer relationships whilst on site
- Comply with all company business processes and procedures
- Conducting other tasks within the business may be required from time to time
Candidate Requirements
- Full UK Manual Driving License
- EPOS Experience
- Hospitality IT Experience
- Customer Service Skills
- Understanding of IT Hardware
- Willing to travel
About The Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging, and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.
Requirements Working Away
You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.
Job Type: Permanent.
Salary: £25,214.00 per year
Benefits
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work‑balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team‑building activities.
- Company Car: A high-quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.
EPOS Tech Implementer / Trainer employer: nGeneration Limited
nGeneration is an exceptional employer, offering a dynamic work environment where you can thrive as an EPOS Tech Implementer/Trainer. With a strong focus on employee growth through continuous training and a generous 28 days of annual leave, we prioritise work-life balance and personal development. Our vibrant company culture is enhanced by regular team events and the provision of a fully expensed company car, making your role both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Tech Implementer / Trainer
✨Tip Number 1
Get to know the company inside out! Research nGeneration and understand their values, services, and the EPOS systems they implement. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think about scenarios where you've successfully trained or supported others, as this role is all about coaching staff from various backgrounds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the nGeneration team!
We think you need these skills to ace EPOS Tech Implementer / Trainer
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight your customer service skills. We want to see how you’ve gone above and beyond for customers in the past, especially in retail or hospitality settings.
Tailor Your Experience:When detailing your experience, focus on any EPOS or IT-related roles you've had. We love seeing how your background aligns with the tech side of things, so don’t hold back!
Be Proactive:We’re looking for someone who takes initiative. In your application, share examples of how you’ve proactively solved problems or improved processes in previous jobs. This will show us you’re a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at nGeneration Limited
✨Know Your EPOS Inside Out
Make sure you brush up on your EPOS knowledge before the interview. Understand the different systems and hardware used in retail and hospitality, as well as common issues that arise. This will show your potential employer that you're not just familiar with the technology but also ready to tackle any challenges.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully dealt with customers in the past. Think of specific situations where you went above and beyond to help someone, especially in a tech-related context. This will highlight your proactive and customer-focused attitude.
✨Prepare for On-Site Scenarios
Expect questions about how you'd handle real-life scenarios on-site. Practice responses to questions like how you would conduct training for staff with varying levels of tech experience or how you would manage a Go Live situation. This will demonstrate your readiness for the role and your ability to adapt to different environments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the types of clients you'll be working with, or the training process. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
