At a Glance
- Tasks: Lead a team to manage IT staging and configuration for the hospitality and retail sectors.
- Company: Join a leading IT services provider with over 22 years of experience.
- Benefits: Enjoy 28 days annual leave, training opportunities, and fun company events.
- Other info: Work in a vibrant team atmosphere with excellent career growth potential.
- Why this job: Make a real impact in a dynamic environment while developing your technical management skills.
- Qualifications: Microsoft Certified Professional with experience in IT management and strong communication skills.
The predicted salary is between 48000 - 84000 £ per year.
About The Company
nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
Key Objectives
To manage the Staging and Configuration Team, ensuring efficient operations, accurate server maintenance, and compliance with company processes and documentation requirements.
Main Responsibilities
- Lead, manage, and support the Staging and Configuration Team to meet business objectives.
- Oversee the creation and maintenance of departmental processes and documentation.
- Manage server infrastructure (both physical and virtual) and associated assets/software.
- Ensure efficient staging processes, including image creation, version control, and deployment.
- Facilitate communication and collaboration with other departments to improve workflows.
- Provide technical support and consultation as required.
Key Tasks
Documentation & Reporting
- Develop and maintain process documentation, certifications, and incident reports.
- Establish and monitor KPI metrics for the team.
- Keep accurate records of daily systems builds and maintain change control processes.
- Assist in the Staging of Kit when required to meet deadlines.
Server & Asset Management
- Manage all departmental assets, including hardware and software.
- Oversee the maintenance and security of servers and system images.
Staging Process
- Control image versioning and maintain amendment logs.
- Maintain configuration management processes with version control.
- Ensure staging certificates are issued with every job and archived for reference.
- Implement thorough testing and sign-off procedures for all equipment.
Team Management
- Plan workloads and allocate tasks to meet deadlines and customer requirements.
- Ensure all team members complete necessary documentation and sign-offs.
- Maintain departmental standards, including cleanliness, backups, and system checks.
Ad Hoc Support
- Provide technical input on new products.
- Attend customer meetings (on-site or off-site) as needed.
- Support other departments during peak demand periods.
Requirements
Skills & Attributes
- Microsoft Certified Professional
- Experience in a similar technical management role.
- IT-based qualification or equivalent hands‑on experience.
- Strong knowledge of IT retail systems and Microsoft products.
- Working knowledge of network switches and configuration.
- Proven team management skills.
- Excellent verbal and written communication abilities across all levels.
- Calm under pressure with a solutions‑focused mindset.
Benefits
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 28 Days Annual Leave: We understand the importance of work‑life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team‑building activities.
EPOS / IT Staging and Configuration Manager employer: nGeneration Limited
nGeneration Limited is an excellent employer, offering a dynamic work environment where Project Coordinators can thrive in the fast-paced hospitality sector. With a strong focus on employee development, you will benefit from comprehensive training opportunities and a generous leave policy, ensuring a healthy work-life balance. Join us in the UK, where your contributions will be valued, and you'll play a pivotal role in transforming hospitality experiences through innovative EPOS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS / IT Staging and Configuration Manager
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the hospitality and retail IT scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to people on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with server management and team leadership. Share specific examples of how you've improved processes or solved problems in past roles. This will help you stand out from the crowd.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It’s a simple way to keep yourself fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re really keen on joining our team at Generation. So, what are you waiting for? Get your application in!
We think you need these skills to ace EPOS / IT Staging and Configuration Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EPOS / IT Staging and Configuration Manager role. Highlight your relevant experience in IT management, server maintenance, and team leadership. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved processes or led successful projects in previous roles. This helps us see the impact you can bring to our team.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially in a technical role like this one!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at nGeneration Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of IT retail systems and Microsoft products. Be ready to discuss your experience with server management, both physical and virtual, as well as any relevant certifications you hold. This will show that you're not just a good fit for the role but also genuinely interested in the technical aspects.
✨Show Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Talk about how you’ve allocated tasks, maintained standards, and ensured effective communication within your team. Highlighting your team management skills will demonstrate that you can handle the responsibilities of the position.
✨Be Process-Oriented
Familiarise yourself with staging processes, documentation, and version control. During the interview, discuss how you’ve developed or maintained process documentation in previous roles. This will show that you understand the importance of compliance and efficiency in operations, which is crucial for this position.
✨Prepare for Technical Questions
Expect some technical questions related to server infrastructure and asset management. Brush up on your knowledge of network switches and configurations, and be ready to provide solutions to hypothetical scenarios. This will help you demonstrate your problem-solving skills and calmness under pressure, which are key attributes for this role.
