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For Companies At a Glance
- Tasks: Manage customer accounts and ensure satisfaction with our IT solutions.
- Company: Join nGeneration, a leader in IT services for hospitality and retail.
- Benefits: Competitive salary, 28 days holiday, and employee recognition awards.
- Why this job: Be the key contact for clients and make a real impact on their experience.
- Qualifications: Experience in IT implementation or field service roles preferred.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 40000 £ per year.
Company Overview
Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
Position Overview
As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.
Key Objectives
- Serve as the liaison between the customer and the nGeneration Managing Director
- Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer
Main Responsibilities
- Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations
- Measure, monitor, and make recommendations for improvement of the customer service delivery experience
- Attend customer head office on a weekly basis as required
- Act as an escalation point for support issues from the customer
- Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer
- Arrange and chair weekly internal management departmental meetings
- Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director
Key Tasks
- Develop and maintain customer relationships on a day-to-day basis with all key stakeholders
- Act as the first point of contact for customer requests, queries, and escalations
- Develop an in-depth knowledge of the customer, their brands, aims, and objectives
- Understand nGeneration's contractual obligations to ensure compliance at all times
- Thoroughly investigate customer complaints and provide recommendations for improvement
- Identify opportunities for revenue growth for nGeneration
Requirements
- Previous experience in a field-based IT implementation or field service role preferred
- Previous experience in EPOS, a good understanding of technology in hospitality
- Understanding of IT implementation or field service roles within the hospitality or retail industry
- Strong verbal and written communication skills
- Confident and outgoing personality with the ability to work under pressure
- Excellent project management, planning, and organisational skills
- Positive attitude with a can-do approach to problem-solving
- High attention to detail and ability to work both independently and as part of a team
- Competent in Microsoft Excel, Word, and Outlook
Benefits
- Salary: £32,000 per annum
- Full-time, Permanent position
- Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am - 5:30 pm
- Expenses reimbursed in line with company policy
- 28 Days Holiday including Bank Holidays
- Contributory Workplace Pension scheme
- Employee recognition awards and benefits
Customer Relationship Manager employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in IT implementation and customer service. Share specific examples of how you've improved customer satisfaction or solved problems in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like nGeneration, and express your interest in working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows you're keen and ready to dive into the role of Customer Relationship Manager with enthusiasm.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience in managing customer accounts and any relevant IT or hospitality background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of our industry and how you can help us exceed customer expectations.
Showcase Your Communication Skills: As a CRM, strong communication is key. In your application, demonstrate your verbal and written skills. Whether it's through your CV, cover letter, or any additional documents, let us see your confident and outgoing personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at nGeneration!
How to prepare for a job interview at nGeneration Limited
✨Know Your Customer
Before the interview, take some time to research nGeneration and its clients. Understand their services, values, and the specific needs of the hospitality and retail industries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, strong communication is key. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Be ready to discuss how you can effectively liaise between customers and the management team.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in customer service or account management. Highlight your approach to problem-solving and how it led to positive outcomes. This will showcase your ability to handle pressure and meet customer expectations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if nGeneration is the right fit for you.
