At a Glance
- Tasks: Visit client sites to install, maintain, and troubleshoot technical equipment.
- Company: Join nGeneration, a dynamic company focused on innovative tech solutions.
- Benefits: Enjoy a company van, training opportunities, and generous annual leave.
- Other info: Flexible shifts with great team events and career growth opportunities.
- Why this job: Make a real impact by solving tech issues and enhancing client experiences.
- Qualifications: Experience in IT support or EPoS installations preferred; UK driving licence required.
The predicted salary is between 28678 - 28678 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware and configuration issues, as well as repair hardware devices. Excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer you will be responsible for visiting customer sites to install, refurbish, and maintain a wide range of technical equipment, including EPoS equipment, chip‑and‑pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry‑related IT equipment. In this role you will determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
Duties- Conduct daily visits to client locations for break‑fix, installation, refurbishment, and maintenance of EPoS equipment, chip‑and‑pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other pertinent IT equipment.
- Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime during the replacement process.
- Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits; promptly escalating to the appropriate team when solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
- Travel across the UK, including North West, Central, South East & South West regions, and be prepared for occasional overnight stays.
Location
Home location required: Cardiff & surrounding area. UK‑wide travel may be necessary.
Salary
£28,678 per annum (including on‑call supplement)
Job Type
Full‑time, permanent
Working Hours
13‑hour shifts, 3 days on / 3 days off rota (inclusive of weekends and bank holidays)
- Experience installing EPoS within the retail or hospitality industry, or equivalent experience in IT installations where hardware devices are installed, supported, and troubleshooted.
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
- UK Manual Driving Licence required (International Driving Licences are not accepted)
- Willingness to travel to client sites daily, 100% (required)
- Technical mindset, logical and methodical approach to troubleshooting
- Experience or knowledge in identifying faults with data network cables
- Previous experience as an IT Network Engineer or Telecoms/Broadband Engineer, especially in the retail and/or hospitality industry, highly desirable
- UK Manual Driving Licence required. International Driving Licences are not accepted.
- 100% required; daily travel to client sites across the UK.
- Company van and fuel card – you will be provided with a brand‑new van equipped with air conditioning, car‑play, reversing camera and sensors, satellite navigation, DAB radio, and customised racking tailored to client needs.
- Training opportunities – continuous learning and growth support.
- 19.6 days annual leave (inclusive of bank holidays). With the 3 days on/3 days off rota, booking just 3 days off equates to 9 days off.
- Company events, team parties, and team‑building activities.
- Employee of the Quarter award – quarterly award recognising outstanding performance.
Field Service Technician / Engineer - Cardiff employer: nGeneration Limited
At nGeneration, we pride ourselves on being an exceptional employer, offering our Field Service Technicians in Cardiff a dynamic work environment that fosters growth and development. With comprehensive training opportunities, a supportive team culture, and generous benefits including a company van and flexible leave arrangements, we ensure our employees feel valued and empowered to excel in their roles. Join us to be part of a company that not only prioritises your professional journey but also celebrates your achievements through initiatives like the Employee of the Quarter award.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician / Engineer - Cardiff
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with EPoS systems or similar tech. Whether it's through internships, volunteering, or even tinkering at home, showing that you can troubleshoot and fix hardware issues will make you stand out.
✨Tip Number 2
Network like a pro! Attend industry events or local meetups related to IT and retail tech. Chatting with professionals in the field can lead to job opportunities and insider tips on what companies are looking for.
✨Tip Number 3
Show off your client interaction skills! When you get the chance to interview, be ready to share examples of how you've successfully communicated with clients or resolved their issues. This is key for a Field Service Engineer role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Make sure to highlight your relevant experience and enthusiasm for the role when you apply!
We think you need these skills to ace Field Service Technician / Engineer - Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in EPoS installations and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your past experiences that relate to troubleshooting and client interaction.
Show Off Your Problem-Solving Skills:In your application, mention instances where you’ve successfully resolved technical issues. We love candidates who can think on their feet and tackle challenges head-on, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems, chip-and-pin devices, and other technical equipment mentioned in the job description. Be ready to discuss your hands-on experience with these devices and how you've tackled hardware issues in the past.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, prepare examples of how you've successfully communicated with clients in previous roles. Think about times when you resolved issues or provided excellent service, and be ready to share those stories.
✨Demonstrate Your Troubleshooting Process
Be prepared to walk through your troubleshooting process during the interview. Employers want to see how you approach problems logically and methodically, so think of specific examples where you identified and fixed technical issues.
✨Highlight Your Willingness to Travel
This job requires daily travel across the UK, so make sure to express your enthusiasm for being on the road. Share any relevant experiences that showcase your flexibility and readiness to visit client sites regularly.
