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- Tasks: Visit client sites to install and maintain tech equipment, ensuring smooth operations.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Enjoy a company van, fuel card, training opportunities, and generous annual leave.
- Why this job: Make a real impact by solving tech issues and enhancing customer experiences.
- Qualifications: Experience in IT installations or troubleshooting is preferred; training provided.
- Other info: Dynamic role with travel across the UK and excellent career growth potential.
The predicted salary is between 28678 - 28678 £ per year.
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
HOME LOCATION REQUIRED: Bradford & surrounding area.
DUTIES
- Conduct daily visits to client locations for the purpose of break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.
North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY: £28,678 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a clean Full UK Manual Driver’s License, which is essential for this role. This role will involve being on the road daily visiting customer sites, which may involve some overnight stays. If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.
About The Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing.
Requirements
- Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
- Essential requirement: Willingness to travel to client sites daily.
- Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
Experience
- 1 year of IT support experience (preferred)
- 1 year of EPoS experience (preferred)
Licence/Certification
- UK Manual Driving Licence (required) - International Driving Licences are NOT accepted
Willingness To Travel
- 100% (preferred)
Excellent communication skills (both written and verbal)
Benefits
- Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge.
- 19.6 Days Annual Leave: We offer a generous annual leave allowance of 19.6 days inclusive of bank holidays.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture.
- Company Employee of the Quarter: The company runs a quarterly Employee and Manager of the Quarter award.
Field IT Technician - On-Site & EPoS Installations in Bradford employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Technician - On-Site & EPoS Installations in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on nGeneration. Understand their values, mission, and the services they provide. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fixing hardware and software issues, brush up on your technical knowledge. You might even want to run through some common scenarios or problems you could face on the job to demonstrate your problem-solving abilities.
✨Tip Number 3
Show off your communication skills! As a Field IT Technician, you'll be interacting with clients regularly. Make sure to highlight your ability to explain technical issues in simple terms and how you can keep clients informed during the installation process.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the role!
We think you need these skills to ace Field IT Technician - On-Site & EPoS Installations in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field IT Technician role. Highlight any relevant experience with EPoS installations or IT support, and don’t forget to mention your technical skills and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to the job description, especially around client interaction and troubleshooting.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your ability to explain technical issues in a way that’s easy for clients to understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech
Make sure you brush up on your knowledge of EPoS systems and other technical equipment mentioned in the job description. Familiarise yourself with common issues and troubleshooting steps, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since client interaction is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with clients or resolved conflicts in the past, as this will demonstrate your ability to maintain strong relationships.
✨Prepare for On-Site Scenarios
Think about potential on-site challenges you might face, like setting up Wi-Fi devices or swapping out equipment. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and technical mindset.
✨Be Ready to Discuss Your Travel Flexibility
Since the role involves daily travel and occasional overnight stays, be prepared to talk about your willingness to travel. Highlight any previous experiences where you've managed travel effectively, as this will reassure them that you're committed to meeting their needs.