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For Companies At a Glance
- Tasks: Install, refurbish, and maintain technical equipment at client sites.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Enjoy a competitive salary, company van, training opportunities, and 28 days annual leave.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Technical mindset, problem-solving skills, and a clean UK driving licence required.
- Other info: Exciting career growth with company events and team-building activities.
The predicted salary is between 23000 - 32000 £ per year.
We have a great job opportunity available at nGeneration for a Project Technician / Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential. Once you have completed your induction training, as a Project Technician / Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry‑related IT equipment. In this role, you will determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
Location
Home location required: Birmingham & surrounding area.
Duties
- Conduct daily visits to client locations for break‑fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment.
- Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
- Travel across North West, Central, South East & South West; UK‑wide travel may be required.
Salary
£28,678 per annum (Including On‑Call Supplement)
Job Type & Working Hours
Full‑Time, Permanent. 9.5 Hour Shifts, Monday – Friday (flexibility of weekends and bank holidays as required).
Requirements
- Willingness to travel to client sites daily.
- Technical mindset, methodical approach to troubleshooting, experience or knowledge in identifying faults with data network cables.
- Clean Full UK Manual Driver’s Licence (required). International Driving Licences are not accepted.
- Experience: 1 year of IT support experience (preferred), 1 year of EPOS experience (preferred).
- Willingness to travel: 100% (preferred).
Benefits
- Company Van and Fuel Card.
- Training opportunities.
- 28 Days Annual Leave (inclusive of bank holidays).
- Company events and team‑building activities.
- Company Employee of the Quarter award.
About the Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. The company boasts a brand‑new 20,000 sq ft HQ facility based in Tipton, in the Midlands, that serves as the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing.
Project Technician / Engineer - Midlands in Birmingham employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Technician / Engineer - Midlands in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on nGeneration. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fixing hardware and software issues, brush up on your technical knowledge. Maybe set up a mock scenario where you have to troubleshoot a device. This will not only boost your confidence but also prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your client interaction skills! Think of examples from your past experiences where you’ve successfully dealt with clients. Whether it’s resolving an issue or explaining a technical concept, having these stories ready will demonstrate your ability to communicate effectively in this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll be one step closer to landing that Project Technician/Engineer role!
We think you need these skills to ace Project Technician / Engineer - Midlands in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Technician / Engineer role. Highlight any relevant experience with EPoS equipment, troubleshooting skills, and client interaction. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Show Off Your Technical Skills: Since this role involves a lot of technical work, make sure to showcase your technical mindset and any hands-on experience you have. Mention specific tools or technologies you've worked with that relate to the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at nGeneration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially regarding EPoS systems, chip and pin devices, and Wi-Fi setups. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Client Interaction Skills
Since this role involves a lot of client interaction, practice how you would communicate technical issues to non-technical clients. Think of examples where you've successfully explained complex concepts in a simple way.
✨Demonstrate Your Methodical Approach
Prepare to explain your troubleshooting process step-by-step. Companies like nGeneration value a methodical approach, so be ready to share how you document your findings and ensure client sign-off on completed tasks.
✨Be Ready for On-the-Spot Problem Solving
During the interview, you might be presented with hypothetical scenarios or technical problems. Practice thinking on your feet and articulating your thought process clearly. This will show your potential employer that you're capable of handling real-world challenges.