At a Glance
- Tasks: Install, refurbish, and maintain technical equipment at client sites.
- Company: Join nGeneration, a leader in retail and hospitality tech support.
- Benefits: Enjoy a competitive salary, company van, training opportunities, and 28 days annual leave.
- Other info: Exciting career growth with company events and team-building activities.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Technical mindset, problem-solving skills, and a clean UK driving licence required.
The predicted salary is between 23000 - 32000 £ per year.
We have a great job opportunity available at nGeneration for a Project Technician / Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential. Once you have completed your induction training, as a Project Technician / Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry‑related IT equipment. In this role, you will determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
Location
Home location required: Birmingham & surrounding area.
Duties
- Conduct daily visits to client locations for break‑fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment.
- Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi‑Fi devices and identify faults with data network cables on‑site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
- Travel across North West, Central, South East & South West; UK‑wide travel may be required.
Salary
£28,678 per annum (Including On‑Call Supplement)
Job Type & Working Hours
Full‑Time, Permanent. 9.5 Hour Shifts, Monday – Friday (flexibility of weekends and bank holidays as required).
Requirements
- Willingness to travel to client sites daily.
- Technical mindset, methodical approach to troubleshooting, experience or knowledge in identifying faults with data network cables.
- Clean Full UK Manual Driver’s Licence (required). International Driving Licences are not accepted.
- Experience: 1 year of IT support experience (preferred), 1 year of EPOS experience (preferred).
- Willingness to travel: 100% (preferred).
Benefits
- Company Van and Fuel Card.
- Training opportunities.
- 28 Days Annual Leave (inclusive of bank holidays).
- Company events and team‑building activities.
- Company Employee of the Quarter award.
About the Company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. The company boasts a brand‑new 20,000 sq ft HQ facility based in Tipton, in the Midlands, that serves as the central base for all the company’s other activities, such as repairs, support hub (service desk), staging and warehousing.
Project Technician / Engineer - Midlands in Birmingham employer: nGeneration Limited
nGeneration Limited is an excellent employer, offering a dynamic work environment where Project Coordinators can thrive in the fast-paced hospitality sector. With a strong focus on employee development, you will benefit from comprehensive training opportunities and a generous leave policy, ensuring a healthy work-life balance. Join us in the UK, where your contributions will be valued, and you'll play a pivotal role in transforming hospitality experiences through innovative EPOS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Project Technician / Engineer - Midlands in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what nGeneration Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges nGeneration Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at nGeneration Limited!
✨Direct Apply to nGeneration Limited
Let's not forget to apply directly through the nGeneration Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Project Technician / Engineer - Midlands in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at nGeneration Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at nGeneration Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at nGeneration Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
