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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join nGeneration, a leader in IT solutions for hospitality and retail.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Be the voice of our customers and make a real difference.
- Qualifications: Experience in IT roles and a passion for customer service.
- Other info: Dynamic workplace with opportunities to learn and grow.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
Position Overview
As an Associate Customer Relations Manager (ACRM), you will play a pivotal role in ensuring the satisfaction of our clients by helping Account Managers manage their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as a point of contact for customers, ensuring that their needs are met and their expectations are exceeded.
Key Objectives
- Serve as the liaison between the customer and the nGeneration Managing Director
- Assist with administration tasks for the Account Management team and the Business Support Team
- Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer
Main Responsibilities
- Assist with managing customer accounts on a day-to-day basis, ensuring compliance with contractual obligations
- Measure, monitor, and make recommendations for improvement of the customer service delivery experience
- Possibility of attending customers head office as required
- Act as an escalation point for support issues from the customer
- Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer
- Arrange and chair weekly internal management departmental meetings
- Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director
Key Tasks
- Develop and maintain customer relationships on a day-to-day basis with all key stakeholders
- Act as the first point of contact for customer requests, queries, and escalations
- Develop an in-depth knowledge of the customer, their brands, aims, and objectives
- Understand nGeneration's contractual obligations to ensure compliance at all times
- Thoroughly investigate customer complaints and provide recommendations for improvement
- Identify opportunities for revenue growth for nGeneration
Requirements Skills and Attributes
- Previous experience in a field-based IT implementation or field service role preferred
- Previous experience in EPOS, a good understanding of technology in hospitality
- Understanding of IT implementation or field service roles within the hospitality or retail industry
Associate Customer Relationship Manager employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching nGeneration and understanding their services. Tailor your responses to show how your skills align with their needs, especially in customer relations and IT solutions.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at nGeneration. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Associate Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Customer Relationship Manager role. Highlight relevant experience in IT services, customer relations, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our company values. Don’t forget to mention your understanding of the hospitality and retail industries – it’ll make you stand out!
Showcase Your Communication Skills: As an ACRM, communication is key! In your application, demonstrate your ability to liaise effectively with clients and internal teams. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed customer relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at nGeneration!
How to prepare for a job interview at nGeneration Limited
✨Know the Company Inside Out
Before your interview, make sure you research nGeneration thoroughly. Understand their services, values, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Relationship Skills
As an Associate Customer Relationship Manager, your ability to build and maintain relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Be ready to discuss how you can apply these skills at nGeneration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Think of specific scenarios where you turned a negative experience into a positive one. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer relations, or how success is measured in this role. This shows you're not just interested in the job, but also in contributing to the company's growth.