At a Glance
- Tasks: Provide customer service via phone, take orders, and handle inquiries.
- Company: Leading gastronomic holding managing popular brands like Dunkin and Papa Johns.
- Benefits: Fixed salary, paid training, health insurance, and educational discounts.
- Other info: Work 23 hours weekly with a mix of remote and in-person training.
- Why this job: Join a dynamic team and work with well-known brands in a flexible hybrid role.
- Qualifications: 3 months of experience in a call centre and basic Excel skills required.
The predicted salary is between 542 - 542 £ per month.
Somos un holding gastronómico líder que gestiona reconocidas marcas como Bembos, Chinawok, Don Belisario, Dunkin, Papa Johns y Popeyes. Actualmente, nos encontramos en la búsqueda de Agentes Telefónicos / Teleoperadores para nuestro Call Center en modalidad híbrida, ideal para personas que buscan un trabajo part time formal.
Funciones:
- Atención al cliente vía telefónica, siguiendo los procesos establecidos.
- Toma de pedidos de nuestras marcas.
- Brindar información sobre promociones y ofertas vigentes.
- Atención de consultas, quejas y/o reclamos.
Requisitos:
- Experiencia mínima de 3 meses como agente telefónico o teleoperador.
- Contar con PC o laptop propia.
- Manejo de Excel básico a intermedio.
- Residir en Lince o zonas aledañas: La Victoria, Surquillo, San Luis, San Isidro, Cercado de Lima, Rímac, Jesús María, Magdalena o Pueblo Libre (exigible).
- Disponibilidad para laborar 23 horas semanales (6 días gestión de 3 horas con 50 minutos).
- Disponibilidad para trabajar de lunes a domingo, con 1 día de descanso rotativos entre lunes y jueves.
- Disponibilidad para laborar en el rango de cierre de 05:00pm a 12:30am (madrugada).
- Disponibilidad para realizar la primera semana de manera presencial.
Competencias: fluidez verbal, orientación al cliente, empatía y resolución de problemas.
Modalidad de trabajo: Primera semana presencial (inducción y capacitación). Posteriormente, 90% remoto y 10% presencial (3 días al mes).
Requisitos técnicos:
- PC propia: Disco duro 500GB, RAM 8GB (mínimo 2GB libres), Windows11 (no home).
- Internet cableado con velocidad mínima de 50Mbps.
Condiciones y beneficios:
- Sueldo fijo: S/542 (pago a fin de mes).
- Ingreso a planilla desde el primer día.
- Capacitaciones remuneradas y dentro de contrato.
- Gratificaciones (julio y diciembre, proporcionales).
- Afiliación a EsSalud.
- Asignación familiar (de corresponder).
- Convenios de estudios con institutos y universidades.
- Descuentos corporativos NGR y beneficios del Club Intercorp.
Teleoperador/a/ ATC / Medio tiempo / Híbrido in Lincoln employer: NG Restaurants
Join a leading gastronomic holding that manages renowned brands like Bembos and Dunkin', offering a dynamic work environment in Lince. As a Teleoperador/a, you'll enjoy flexible part-time hours with a hybrid work model, competitive salary, and opportunities for professional growth through paid training and educational partnerships. Our supportive culture prioritises employee well-being, ensuring you thrive while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Teleoperador/a/ ATC / Medio tiempo / Híbrido in Lincoln
✨Tip Number 1
Get to know the company! Research our brands like Bembos and Dunkin' so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend. This will help you get comfortable with taking orders and resolving issues on the spot.
✨Tip Number 3
Be ready for flexibility! We love candidates who can adapt to our hybrid model. Make sure you’re cool with working different hours and being present for that first week of training.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our awesome benefits.
We think you need these skills to ace Teleoperador/a/ ATC / Medio tiempo / Híbrido in Lincoln
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach. Just remember to keep it professional!
Tailor Your Application:Make sure to customise your application for the Teleoperador/a role. Highlight your relevant experience, especially if you've worked in customer service before. We love seeing how your skills match what we're looking for!
Show Off Your Skills:Don’t forget to mention your basic to intermediate Excel skills and any tech know-how you have. We’re looking for someone who can handle the tools of the trade, so make sure to include that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at NG Restaurants
✨Know the Company Inside Out
Before your interview, take some time to research the company and its brands like Bembos and Dunkin. Understanding their values, mission, and current promotions will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since the job involves handling customer queries and complaints, practice common scenarios you might face as a teleoperador/a. Role-playing with a friend can help you refine your responses and improve your fluency and empathy, which are key competencies for this position.
✨Get Comfortable with Technology
Make sure you're familiar with basic Excel functions and have your tech set up properly. Test your internet connection and ensure your PC meets the requirements. Being tech-savvy will not only help you during the interview but also in your day-to-day tasks.
✨Be Ready for Flexibility
The role requires availability for various shifts, so be prepared to discuss your schedule openly. Highlight your flexibility and willingness to adapt to the company's needs, especially since the work hours can vary from evenings to late nights.
