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- Tasks: Lead a team of engineers in delivering top-notch service at a prestigious banking site.
- Company: Join NG Bailey, a leading independent engineering and services business in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a salary sacrifice car scheme.
- Why this job: Step into a leadership role while applying your technical skills in a dynamic environment.
- Qualifications: Experience in managing engineering teams and a strong technical background required.
- Other info: Great career progression opportunities with ongoing training and support.
The predicted salary is between 48000 - 66000 £ per year.
We are seeking a dependable and experienced Service Delivery Manager to oversee engineering operations on a high-profile, long-term facilities management contract at a corporate banking site. The role is based across three floors of a prestigious historical building in central London. It combines hands-on technical involvement with team leadership and client-facing responsibilities. The contract is secure, running through to 2027, and offers generous overtime, call-out allowance, and a company car—while still supporting a healthy work-life balance. This position is ideal for someone with a strong engineering background who wants to continue applying their technical skills while stepping into a leadership role within a corporate-critical environment.
Key Responsibilities
- Lead and manage a team of engineers delivering planned and reactive maintenance
- Maintain excellent service delivery standards in a critical, client-facing setting
- Carry out regular quality audits and ensure compliance with safety and statutory requirements
- Support escalations, including out-of-hours call-out cover as part of a rota
- Provide hands-on technical assistance where necessary—ideal for someone who still enjoys working on the tools occasionally
- Monitor financial performance including gross profit, WIP, and debt collection
- Foster strong relationships with both the client and internal teams
- Drive continuous improvement through efficient use of mobile technology and service reporting
What We’re Looking For
- Experience managing or supervising engineering teams in a facilities or critical environment
- Strong technical background in electrical or mechanical building services
- Excellent communication and client management skills
- Comfortable with attending site for urgent issues and escalations
- Practical, hands-on leadership style with a commitment to high standards and team development
Benefits:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Service Delivery Manager employer: NG Bailey
Contact Detail:
NG Bailey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research NG Bailey thoroughly—know their projects, values, and what makes them tick. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your hands-on experience! As a Service Delivery Manager, you’ll need to demonstrate your technical skills and leadership abilities. Be ready to share specific examples from your past roles where you’ve successfully led teams or tackled engineering challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining NG Bailey and are keen to be part of their innovative culture.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your engineering background and any leadership experience you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing teams and delivering excellent service.
Showcase Your Technical Skills: Since this role involves hands-on technical work, don’t shy away from showcasing your technical skills in your application. Mention any relevant certifications or projects that demonstrate your expertise in electrical or mechanical building services.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at NG Bailey
✨Know Your Technical Stuff
As a Service Delivery Manager, you'll need a solid grasp of engineering principles. Brush up on your electrical and mechanical building services knowledge. Be ready to discuss specific projects you've worked on and how your technical skills have contributed to successful outcomes.
✨Showcase Your Leadership Style
This role requires hands-on leadership, so think about examples where you've successfully managed a team. Prepare to share how you foster team development and maintain high standards. Highlight any experiences where you've led through challenges or improved team performance.
✨Client Management is Key
Since this position involves client-facing responsibilities, be prepared to discuss how you've built and maintained strong client relationships in the past. Think of specific instances where your communication skills made a difference in service delivery or client satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in urgent situations. Practice articulating how you would handle escalations or out-of-hours issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.