At a Glance
- Tasks: Coordinate customer relationships and engagement activities to enhance connections and feedback.
- Company: Dynamic company in Leeds with a focus on customer engagement.
- Benefits: Up to £28k salary, 25 days holiday, private medical insurance, and flexible benefits.
- Other info: Hybrid work model with opportunities for personal development and well-being support.
- Why this job: Be the key player in shaping customer experiences and driving engagement.
- Qualifications: Experience in customer relationship roles and strong organisational skills.
The predicted salary is between 26000 - 30000 £ per year.
We’re looking for a highly organised and proactive Customer Relationship Coordinator to help us deliver a consistent, insight-led approach to customer engagement.
Location: Leeds. Permanent - Hybrid. Up to £28k pa.
In this role, you’ll be at the heart of how we connect with our customers, ensuring relationships, feedback, and engagement activities are well structured, visible, and effective. You won’t be setting the strategy—but you will play a key role in enabling it, helping teams make better decisions, strengthen relationships, and ultimately win more work. If you enjoy bringing structure to complexity, working with a wide range of stakeholders, and making things run smoothly behind the scenes, this could be a great fit.
Key Deliverables- Customer Relationship Management
- Keep customer relationship data accurate and up to date within CRM systems (e.g. Microsoft Dynamics)
- Coordinate customer meetings, reviews, and engagement activity from planning through to follow‑up
- Support customer feedback processes (e.g. NPS, ECPRs, portals)
- Track customer sentiment, identifying trends, risks, and opportunities
- Act as a central coordination point between customers, sales teams, and operational delivery teams
- Sales & Work Winning Support
- Support the sales pipeline by coordinating meetings, actions, and reporting
- Assist with pipeline reviews and sales meetings
- Monitor customer and framework portals, sharing relevant insights with internal teams
- Help strengthen brand reputation and customer confidence through well‑coordinated engagement
- Stakeholder Engagement
- Support engagement with wider stakeholders including workforce and community groups
- Help ensure customer insights and feedback are shared effectively across teams
- Track actions from engagement activity (e.g. “You Said / We Did”)
- Contribute to continuous improvement in customer experience and service delivery
- Events & Engagement Activities
- Support the planning and delivery of customer events, workshops, and forums
- Coordinate logistics, communications, and follow‑up activity
- Ensure events align with wider business objectives and deepen customer relationships
- Essential
- Experience in a customer relationship, coordination, or engagement support role
- Strong organisational and planning skills with great attention to detail
- Confident communicator, able to build relationships at all levels
- Ability to manage multiple priorities in a fast‑paced environment
- Experience using CRM systems (preferably Microsoft Dynamics) and Microsoft Office
- Proactive approach with strong follow‑through
- Desirable
- Experience organising events or customer engagement programmes
- Exposure to sales, bids, or work winning environments
- Experience in construction, engineering, or project‑based sectors
- Experience capturing and managing stakeholder feedback
- Pension with a leading provider and up to 8% employer contribution
- 25 days holiday
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes
- Personal development programme
Customer Relationship Coordinator in Leeds employer: NG Bailey
As a Customer Relationship Coordinator in Leeds, you will thrive in a dynamic and supportive environment that prioritises employee well-being and professional growth. With a strong focus on collaboration and continuous improvement, our company offers a range of benefits including generous holiday allowances, private medical insurance, and a personal development programme to help you excel in your career. Join us to be part of a culture that values proactive engagement and meaningful connections with customers, all while enjoying the flexibility of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NG Bailey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NG Bailey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NG Bailey:Your cover letter is your chance to shine! Tell us why you want to work at NG Bailey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NG Bailey!
How to prepare for a job interview at NG Bailey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
