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- Tasks: Manage and allocate resources for maintenance and reactive works in a dynamic team.
- Company: Join a leading independent engineering and services business with a rich history.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored to you.
- Why this job: Be part of innovative projects while developing your skills in a supportive environment.
- Qualifications: Strong communication, organisational skills, and a tech-savvy mindset are essential.
- Other info: Clear career progression with training and support to help you thrive.
The predicted salary is between 27000 - 27500 £ per year.
We’re excited to offer a fantastic opportunity for a Facilities Helpdesk Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you’ll work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers.
Some of the key deliverables in this role will include:
- Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
- Update NG Bailey’s system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
- Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
- Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
What we’re looking for:
- Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
- Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
- Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
- Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed.
Benefits:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Helpdesk Controller employer: NG Bailey
Contact Detail:
NG Bailey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NG Bailey. Understand their values, projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with clients and team members, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with speaking about your experiences.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks in a fast-paced environment. Think of examples from your past where you successfully juggled multiple responsibilities and kept everything running smoothly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Helpdesk Controller
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about interacting with clients and team members, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with others.
Organise Your Application: We love a well-structured application! Make sure to organise your CV and cover letter in a way that showcases your organisational ability. Highlight any experience managing tasks in fast-paced environments to show us you can handle the pressure.
Be Tech-Savvy: Mention any relevant tech skills or experience with facilities management systems in your application. If you’re willing to learn, let us know! We appreciate candidates who are eager to adapt and grow with us.
Pay Attention to Detail: Double-check your application for any errors or missing information. Just like in the role, attention to detail is key! A polished application shows us you take pride in your work and understand the importance of accuracy.
How to prepare for a job interview at NG Bailey
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Controller. Familiarise yourself with key terms like Planned Maintenance and Reactive works, as well as the systems used for managing work orders. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice clear and concise communication. Think about examples from your past experiences where you successfully managed customer queries or resolved issues. Being able to articulate these stories will demonstrate your strong communication skills.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage tasks in a fast-paced environment. You might want to share specific strategies or tools you use to stay organised. This could include anything from prioritising tasks to using digital tools for scheduling, which is crucial for balancing engineer workloads.
✨Be Tech-Savvy and Willing to Learn
Even if you haven't worked with facilities management systems before, express your eagerness to learn. Highlight any relevant tech experience you have and be ready to discuss how you adapt to new software quickly. This will reassure them that you can handle the technical aspects of the job.
