At a Glance
- Tasks: Lead a dynamic team at Wembley Stadium, ensuring top-notch service support and efficient operations.
- Company: Join NG Bailey, a leading engineering and services business with a rich history.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical insurance, and personal development opportunities.
- Other info: Flexible benefits and a clear career progression path await you.
- Why this job: Make an impact in a high-profile environment while developing your leadership skills.
- Qualifications: Experience in facilities management and strong administrative skills are essential.
The predicted salary is between 42000 - 51000 £ per year.
Job Description
Facilities Support Manager(Fixed Term Contract until 1st May 2026)
Wembley
Salary up to £51k Depending on experience + Plus Benefits
Summary
NG Bailey Facilities Services are currently recruiting for a Facilities Support Manager to join our team based at the iconic Wembley Stadium. This pivotal role will oversee a small, high-performing support function — managing four direct reports across the Helpdesk and Permit Office teams.
As the central point of contact for service support across the contract, you’ll lead the Helpdesk operation to ensure outstanding performance, efficient management of CAFM and compliance systems, and seamless communication between internal teams, clients, and suppliers.
Some of the key deliverables in this role will include:
- Lead and develop a team of 4 (2 Helpdesk and 2 Permit Office Administrators).
- Oversee the effective operation of the CAFM system and ensure data accuracy.
- Produce weekly and monthly performance reports, including KPIs, job completions, outstanding work orders, and blocked invoices.
- Act as Subject Matter Expert (SME) for CAFM, providing coaching and support to ensure consistent system usage and process compliance -
- Build strong working relationships with clients, suppliers, and internal stakeholders to drive a culture of customer service excellence.
- Manage procurement and financial accountability for subcontractors, materials, spares, and consumables.
- Provide leadership for all administrative functions, ensuring smooth cover for absence and holiday periods.
- Identify and implement opportunities to enhance service delivery, improve efficiency, and add value to the contract.
- Working hours are Monday to Friday, working 0800:1700 (1hr for lunch)
What we’re looking for:
An experienced Facilities Support Manager with a strong administrative background, sharp problem-solving skills, and the drive to excel in a fast-paced, high-profile environment
You will hold the below qualifications / experience.
- Experience working within an FM or Building Services environment or service support leadership role.
- Must have educational qualifications in Mathematics and English Language (GCSE Grade C or above or equivalent)
- IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.
- Financial awareness and confidence managing budgets and procurement, Experience of Invoice reconciliation and WiP reporting.
- Previous experience of working with a recognised CAFM system (i.e: Concept, eLogbooks, Joblogic)
- Have a logical and organised method to enable 100% completion of all works.
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- Salary up to £51k Depending on experience + Plus Benefits
- 25 Days Holidays plus Bank Holidays (This will be pro rata)
- Sick Pay
- Pension with a leading provider and employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
- Personal development programme
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
#LI-JL1#LI-onsite
Facilities Support Manager Fixed Term Contract until 1st May 2026 in London employer: NG Bailey
NG Bailey Facilities Services is an exceptional employer, offering a dynamic work environment at the iconic Wembley Stadium. With a strong focus on employee development, we provide comprehensive benefits including private medical insurance, personal wellbeing days, and a clear progression path to help you thrive in your career. Join us to be part of a supportive team that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Support Manager Fixed Term Contract until 1st May 2026 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their projects, especially if they’re related to Wembley Stadium. This will help you tailor your answers and show that you’re genuinely interested in joining the team.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and problem-solving. Think of examples from your past experiences that highlight your skills in managing teams and improving service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of our team at NG Bailey Facilities Services.
We think you need these skills to ace Facilities Support Manager Fixed Term Contract until 1st May 2026 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Support Manager role. Highlight your experience in FM or service support leadership, and don’t forget to mention your familiarity with CAFM systems. We want to see how your skills match what we’re looking for!
Showcase Your Achievements:When writing your application, focus on showcasing your achievements. Use specific examples that demonstrate your problem-solving skills and ability to manage teams effectively. We love seeing how you’ve added value in previous roles!
Be Clear and Concise:Keep your application clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially since this role involves liaising with various stakeholders.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Wembley Stadium!
How to prepare for a job interview at NG Bailey
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of recognised CAFM systems like Concept or Joblogic. Be ready to discuss how you've used these systems in the past and how you can ensure data accuracy and compliance in your new role.
✨Showcase Your Leadership Skills
As a Facilities Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams before, focusing on your ability to develop talent and drive performance. Highlight any specific achievements that demonstrate your leadership style.
✨Be Financially Savvy
Since managing budgets and procurement is key in this role, come prepared to discuss your experience with financial accountability. Bring examples of how you've handled invoice reconciliation and worked with budgets in previous positions.
✨Emphasise Customer Service Excellence
This role requires building strong relationships with clients and suppliers. Think of instances where you've gone above and beyond to enhance customer service. Be ready to share how you foster a culture of excellence within your team.
