At a Glance
- Tasks: Lead and manage service contracts while ensuring high-quality delivery and client satisfaction.
- Company: A leading independent engineering firm with a rich history and innovative projects.
- Benefits: Competitive salary, training opportunities, and a clear career progression path.
- Other info: Join a supportive culture that values inclusion and personal development.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in service management and strong project management skills required.
The predicted salary is between 50000 - 60000 € per year.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
We're recruiting a Regional Manager to lead one of our Regional managed service structured cabling contracts (Data LAN, Voice Cabling, On site Support, and Berthing) based at Devonport Naval Base.
You’ll oversee a portfolio of managed service contracts across the Southwest, maintaining strong client relationships and ensuring high quality service delivery, contract performance, and profitability. This will involve line management of Technical Supervisors and Engineers within the Southwest Region.
Responsibilities- Health & Safety: Provide visible safety leadership and ensure all activities follow NG Bailey's safety first standards.
- Service Delivery: Meet contracted SLAs and deliver services on time, within budget, and to required quality levels.
- Client Relationships: Maintain positive customer relationships through regular reviews, site visits, and proactive communication. Act as the escalation point for service issues and drive them to resolution.
- Leadership: Lead, develop, and motivate the service delivery team to maximise performance.
- Team Support: Work with the Head of Operations to provide accurate reporting. Support the PMO with second line customer issues and escalations.
- Compliance: Ensure all work meets company standards, client expectations, local requirements, and relevant international/manufacturer standards.
- Business Management: Oversee revenue and cost forecasting, business planning, billing, and overall financial performance of the service.
- Technical Oversight: Ensure designs and installations meet internal, client, and statutory specifications.
- Security: Maintain full security compliance across the region and support the security team when required.
- Regional Responsibility: Take full accountability for the Devonport/Plymouth region and provide support to other regions when needed.
- Proven experience as a Service Manager
- Solid Project and/or Contract Management experience
- Strong Service Level Management background
- Financial management capability
- PMO and coordination experience within Managed Service environments
- Security Clearance - or willingness to go through the process
- Full driving licence
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Locations
Regional Manager in Devon, Plymouth employer: NG Bailey
At our company, we pride ourselves on being an excellent employer, particularly for the Regional Manager role based at Devonport Naval Base. Our commitment to employee growth is evident through our investment in training and development, ensuring that you have a clear progression path supported by regular reviews. With a strong focus on safety, teamwork, and maintaining positive client relationships, we foster a work culture that values inclusivity and respect, making it a rewarding environment for those looking to make a meaningful impact in the engineering and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in Devon, Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in the Southwest region. Be ready to discuss how your experience aligns with their needs, particularly around service delivery and client relationships.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've motivated teams and managed contracts successfully. Highlight your ability to maintain high standards and deliver results on time and within budget.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our culture.
We think you need these skills to ace Regional Manager in Devon, Plymouth
Some tips for your application 🫡
Read the Job Specs Carefully:Before you start your application, make sure to read through the job specs thoroughly. We want to see that you understand what we're looking for in a Regional Manager, so tailor your application to highlight your relevant experience and skills.
Showcase Your Leadership Skills:As a Regional Manager, you'll be leading a team, so don’t forget to showcase your leadership experience in your application. Share specific examples of how you've motivated teams and driven performance in previous roles.
Highlight Your Client Relationship Management:Client relationships are key in this role. Make sure to include examples of how you've maintained positive customer relationships and resolved service issues in your past positions. We love seeing proactive communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at NG Bailey
✨Know Your Stuff
Make sure you’re well-versed in the specifics of managed service contracts, especially in structured cabling. Brush up on your knowledge of Data LAN and Voice Cabling, as well as any relevant health and safety standards. This will show that you’re not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Leadership Skills
As a Regional Manager, you’ll be leading a team, so be prepared to discuss your leadership style and past experiences. Think of examples where you’ve motivated a team or resolved conflicts. Highlight how you can develop and support your team to maximise performance, which is key for this role.
✨Client Relationship Focus
Demonstrate your ability to maintain strong client relationships. Prepare to share specific instances where you’ve successfully managed client expectations or resolved service issues. This will illustrate your proactive communication skills and your commitment to delivering high-quality service.
✨Financial Acumen is Key
Since you’ll be overseeing financial performance, brush up on your financial management skills. Be ready to discuss your experience with revenue forecasting, budgeting, and overall business management. Showing that you can handle the financial side of things will set you apart from other candidates.
