At a Glance
- Tasks: Manage and allocate resources for maintenance and reactive works in a dynamic team.
- Company: Join a leading independent engineering and services business with a rich history.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored to you.
- Other info: Great career progression opportunities with regular training and support.
- Why this job: Be part of innovative projects while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a tech-savvy mindset are essential.
The predicted salary is between 27000 - 27500 £ per year.
We’re excited to offer a fantastic opportunity for a Helpdesk Service Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you’ll work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers.
Some of the key deliverables in this role will include:
- Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
- Update NG Bailey’s system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
- Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
- Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
What we’re looking for:
We’re seeking someone who thrives in a customer-facing role and enjoys interacting with clients and customers by email and phone. Ideally, you will have:
- Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
- Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
- Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
- Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed.
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days.
- Salary sacrifice car scheme (Hybrid/Electric Vehicle).
- Pension with a leading provider and up to 8% employer contribution.
- Personal Wellbeing and Volunteer Days.
- Private Medical Insurance.
- Life Assurance.
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).
- Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Helpdesk Service Controller in Cleckheaton employer: NG Bailey
ECS Engineering Services Ltd is an exceptional employer, offering a vibrant and collaborative work culture that prioritises employee growth and innovation. With a commitment to excellence in engineering solutions, employees are empowered to make a meaningful impact while working on exciting projects that contribute to sustainability and infrastructure development. Located within the dynamic NG Bailey Group, ECS provides unique opportunities for professional development and the chance to be part of a forward-thinking team dedicated to building a lasting legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Service Controller in Cleckheaton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NG Bailey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NG Bailey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Service Controller in Cleckheaton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NG Bailey:Your cover letter is your chance to shine! Tell us why you want to work at NG Bailey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NG Bailey!
How to prepare for a job interview at NG Bailey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
