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For Companies At a Glance
- Tasks: Lead a prestigious contract, ensuring service excellence and strong customer relationships.
- Company: Join NG Bailey, a top independent engineering and services business in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible benefits like gym memberships.
- Why this job: Be part of a national landmark project with opportunities for growth and innovation.
- Qualifications: Experience in managing large contracts and delivering exceptional customer service is essential.
- Other info: This is a 9-month fixed term role with potential for permanent placement.
The predicted salary is between 48000 - 72000 £ per year.
Account Director
Location: London (iconic national venue)
Division: NG Bailey Facilities Services
Competitive Salary, private healthcare + flexible benefits
At NG Bailey, we\’re proud to be one of the UK\’s leading independent engineering and services businesses. Within our Facilities Services division, we deliver exceptional technical M&E solutions across some of the UK\’s most high-profile and complex contracts.
We are now seeking an Account Director to take the lead on one of the country\’s most iconic venues. This is a rare opportunity to take full ownership of a flagship account at a national landmark – a role where technical expertise, service excellence, and strategic leadership come together to deliver a truly world‑class service.
The Role
As Account Director, you\’ll hold full accountability for service delivery, financial performance, and customer relationships across this prestigious contract. Leading both resident and mobile teams, you\’ll drive operational excellence, ensure contractual compliance, and proactively develop strong customer partnerships that create new opportunities for growth.
This is a highly visible leadership role, where you\’ll shape the strategic direction of the account, showcase technical innovation, and deliver an exceptional service that matches the stature of the venue.
Key Responsibilities
- Full ownership of financial performance including gross profit, WIP, and aged debt.
- Ensure contract KPIs/SLAs are achieved, with regular performance reviews.
- Develop and deliver a bespoke customer relationship programme, enhancing satisfaction and creating work‑winning opportunities.
- Lead, coach, and develop your team to ensure service excellence and succession planning.
- Oversee optimum staffing levels and resource planning to match service needs.
- Manage project works and coordinate with our wider business capabilities where required.
- Ensure health, safety, and compliance standards are rigorously maintained.
- Drive innovation, continuous improvement, and best practice across the account.
What we are looking for
We\’re looking for a proven Account Director or senior FM professional with:
- Experience managing large‑scale contracts with significant financial responsibility.
- A strong track record of delivering exceptional customer service.
- Leadership skills with the ability to develop, inspire, and retain high‑performing teams.
- Commercial acumen and experience in identifying and developing new opportunities.
- A background in M&E/FM services, with a strong technical understanding.
Benefits
- Car allowance
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Free 24/7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice)
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps
As a business, we\’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We\’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward‑thinking approach allows us to work on fantastic ground‑breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
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Account Director employer: NG Bailey
Contact Detail:
NG Bailey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Research NG Bailey and their Facilities Services division thoroughly. Understand their key projects, values, and the specific challenges they face in delivering M&E solutions. This knowledge will help you tailor your discussions during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of NG Bailey on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations for the Account Director role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed large teams in previous roles. Be ready to share specific examples of how you've driven service excellence and developed customer relationships, as these are crucial aspects of the Account Director position.
✨Tip Number 4
Familiarise yourself with the latest trends and innovations in the M&E/FM services sector. Being able to discuss how these trends could impact NG Bailey's operations will show that you're forward-thinking and ready to contribute to their strategic development.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large-scale contracts and delivering exceptional customer service. Use specific examples that demonstrate your leadership skills and commercial acumen.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Account Director role. Emphasise your technical understanding of M&E/FM services and how you can drive innovation and continuous improvement.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to meet KPIs/SLAs and enhance customer satisfaction. This will help illustrate your impact in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NG Bailey
✨Showcase Your Leadership Skills
As an Account Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies that resulted in high performance.
✨Understand Financial Performance Metrics
Since this role involves full accountability for financial performance, brush up on key financial metrics like gross profit and aged debt. Be ready to discuss how you've managed these aspects in previous roles and how you plan to ensure success in this position.
✨Highlight Customer Relationship Management
This position requires a strong focus on customer relationships. Prepare to discuss specific strategies you've implemented to enhance customer satisfaction and create new opportunities. Real-life examples will make your case stronger.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to showcase your understanding of M&E/FM services. Be prepared to discuss relevant projects you've worked on and how your technical expertise contributed to their success.
