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- Tasks: Lead a prestigious contract, ensuring service excellence and strong customer relationships.
- Company: Join NG Bailey, a top independent engineering and services business in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible benefits like gym memberships.
- Why this job: Be part of a national landmark project with opportunities for growth and innovation.
- Qualifications: Experience in managing large contracts and delivering exceptional customer service is essential.
- Other info: This is a 9-month fixed term role with potential for permanent placement.
The predicted salary is between 48000 - 72000 £ per year.
Account Director – Fixed Term (9 Months)
Location: London (iconic national venue)Division: NG Bailey Facilities ServicesContract: 9 Month Fixed Term (with opportunity to join permanently)
AtNG Bailey, we\’re proud to be one of the UK\’s leading independent engineering and services businesses. Within our Facilities Services division, we focus on delivering exceptional technical M&E solutions across some of the UK\’s most high-profile contracts.
We are now seeking an Account Director to lead the delivery of a prestigious contract at one of the UK\’s most iconic venues. This is a 9-month fixed term role, with the potential to continue your career with us at the end of the contract. It\’s a fantastic opportunity to take ownership of a flagship account where technical expertise, service excellence, and strong customer partnerships are at the heart of delivery.
The Role
As Account Director, you will hold full accountability for service delivery, financial performance, and customer relationships across this flagship contract. Leading both resident and mobile teams, you\’ll ensure high-quality service delivery, compliance with KPIs/SLAs, and proactive development of customer relationships that open new opportunities for growth.
This is a highly visible role at a national landmark, where you\’ll provide strong leadership, drive technical excellence, and play a key part in the strategic development of the account.
Key Responsibilities
- Full ownership of financial performance including gross profit, WIP, and aged debt.
- Ensure contract KPIs/SLAs are achieved, with regular performance reviews.
- Develop and deliver a bespoke customer relationship programme, enhancing satisfaction and creating work-winning opportunities.
- Lead, coach, and develop your team to ensure service excellence and succession planning.
- Oversee optimum staffing levels and resource planning to match service needs.
- Manage project works and coordinate with our wider business capabilities where required.
- Ensure health, safety, and compliance standards are rigorously maintained.
- Drive innovation, continuous improvement, and best practice across the account.
What we are looking for
We\’re looking for a proven Account Director or senior FM professional with:
- Experience managing large-scale contracts with significant financial responsibility.
- A strong track record of delivering exceptional customer service.
- Leadership skills with the ability to develop, inspire, and retain high-performing teams.
- Commercial acumen and experience in identifying and developing new opportunities.
- A background in M&E/FM services, with a strong technical understanding.
Benefits:
We\’re always evolving our benefits to ensure we\’re attracting and retaining great people. Some of what you can expect includes:
- Car allowance
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we\’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We\’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Account Director employer: NG Bailey
Contact Detail:
NG Bailey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Research NG Bailey and their Facilities Services division thoroughly. Understand their key projects, values, and the specific challenges they face in delivering M&E solutions. This knowledge will help you tailor your discussions during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of NG Bailey on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations for the Account Director role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed large teams in previous roles. Be ready to share specific examples of how you've driven service excellence and developed customer relationships, as these are crucial aspects of the Account Director position.
✨Tip Number 4
Familiarise yourself with the latest trends and innovations in the M&E/FM services sector. Being able to discuss how these trends could impact NG Bailey's operations will show that you're forward-thinking and ready to contribute to their strategic development.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large-scale contracts and delivering exceptional customer service. Use specific examples that demonstrate your leadership skills and commercial acumen.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Account Director role. Emphasise your technical understanding of M&E/FM services and how you can drive innovation and continuous improvement.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to meet KPIs/SLAs and enhance customer satisfaction. This will help illustrate your impact in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NG Bailey
✨Showcase Your Leadership Skills
As an Account Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies that resulted in high performance.
✨Understand Financial Performance Metrics
Since this role involves full accountability for financial performance, brush up on key financial metrics like gross profit and aged debt. Be ready to discuss how you've managed these aspects in previous roles and how you plan to ensure success in this position.
✨Highlight Customer Relationship Management
This position requires a strong focus on customer relationships. Prepare to discuss specific strategies you've implemented to enhance customer satisfaction and create new opportunities. Real-life examples will make your case stronger.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to showcase your understanding of M&E/FM services. Be prepared to discuss relevant projects you've worked on and how your technical expertise contributed to their success.
