At a Glance
- Tasks: Manage customer requests, resolve issues, and coordinate projects in a dynamic environment.
- Company: Join a leading telecom company with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced role with a supportive team and room for career advancement.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 25000 - 32000 £ per year.
Hybrid – set rota for in office and work from home days
Permanent Summary
We’re currently looking to recruit a Customer Service Co‑Ordinator to play a key role and to help power our team forward by managing all work requests, billing and project assistance. We’re ideally seeking individuals who are super organised and great at problem solving as well providing a great customer service to our clients.
Key Deliverables
- Resolve complex customer issues and reach mutually beneficial solutions
- Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible
- Raising PO’s and checking orders
- Managing multiple projects simultaneously
- Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines
- Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information.
Qualifications
- Previously been in a Client Coordinator/Customer Service role
- Working knowledge of Network Services e.g. ethernets, DIA circuits etc
- Experience of working within the Telecom or IT Managed Services industry
- Knowledge in circuits provisioning, ordering and delivery
- Proven experience in Cloud and carrier monthly billing
- Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure and at pace
- Excellent communication and excellent customer care skills
- Previous experience using MS Office packages mostly Excel and Word
- A working knowledge of UCASS, CCass, Webex would be beneficial
Customer Service Coordinator employer: NG Bailey MEH Alliance
As a Customer Service Coordinator with us, you'll thrive in a dynamic hybrid work environment in Leeds, where we prioritise employee well-being and professional growth. Our supportive culture fosters collaboration and innovation, offering you the chance to develop your skills while delivering exceptional service to our clients. Enjoy a structured rota that balances in-office teamwork with the flexibility of working from home, making this an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues or managed multiple tasks. Be ready to share these during interviews to demonstrate your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and ready to take on the challenge!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and project management. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've resolved complex issues or managed multiple projects to show us what you can bring to the team.
Show Off Your Tech Skills:Since we’re in the telecom and IT managed services industry, make sure to mention any relevant technical skills you have. If you’ve worked with MS Office, UCASS, or CCass, let us know! We love seeing candidates who are tech-savvy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at NG Bailey MEH Alliance
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of network services and the telecom industry. Familiarise yourself with common terms like 'DIA circuits' and 'cloud billing'. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved complex customer issues in the past. Think about specific situations where you had to think on your feet or manage multiple projects at once. This will demonstrate your ability to handle the challenges of the Customer Service Coordinator role.
✨Practice Your Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations in the role. Think about how you would allocate work efficiently or manage incoming requests. Having a few strategies in mind will help you respond confidently.
