At a Glance
- Tasks: Lead a team of engineers, manage client contracts, and ensure top-notch service delivery.
- Company: Dynamic facilities services company in Central London with a focus on client relationships.
- Benefits: Generous holiday, private medical insurance, and flexible benefits tailored for you.
- Other info: Great opportunities for training, development, and career progression.
- Why this job: Join a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location: Central London (Hybrid with regular client site visits)
Contract: Permanent
Salary: Competitive + Car Allowance + Flexible Benefits
Summary
We have an exciting opportunity for a Contract Manager to join our Facilities Services team, overseeing a portfolio of prestigious corporate office clients across Central London. Leading a team of mobile electrical and mechanical technicians, you will take full ownership of service delivery across multiple client contracts, ensuring exceptional customer experience, operational excellence and commercial performance. This is a highly visible role where you will act as the key point of contact for clients, building trusted relationships while driving continuous improvement and identifying opportunities to grow our services. Reporting into the Head of Operations, you will work closely with engineers, support teams and key stakeholders to ensure contracts are delivered safely, efficiently and in line with agreed service levels.
Key Deliverables
- Leading and motivating a mobile team of electrical and mechanical engineers across multiple client sites.
- Building strong, collaborative relationships with clients and acting as the primary point of contact for all service delivery matters.
- Managing contract performance against agreed KPIs and SLAs, ensuring consistently high standards of service delivery.
- Taking ownership of contract financial performance, including revenue, profitability, WIP management and debt control.
- Conducting regular service review meetings with clients to ensure expectations are met and opportunities for improvement are identified.
- Managing specialist subcontractors and service partners, ensuring quality, compliance and value for money.
- Identifying and developing opportunities for additional works, projects and contract growth.
- Driving a strong health and safety culture across all activities and ensuring compliance with company procedures and statutory requirements.
- Supporting recruitment, onboarding, development and performance management of engineering teams.
- Working collaboratively with operational support functions to deliver a seamless customer experience.
What we're looking for
This role would suit an experienced facilities management professional who enjoys building client relationships, leading teams, and delivering high-quality services across a varied portfolio. We're looking for someone who is commercially aware, customer-focused and passionate about developing people while maintaining high operational standards.
Experience & Skills Desired
- Experience managing hard FM maintenance contracts within commercial office environments.
- Strong leadership skills with experience managing mobile engineering teams.
- A proven track record of building and maintaining excellent client relationships.
- Experience managing contract budgets and delivering strong commercial performance.
- Good understanding of KPI and SLA-driven service delivery.
- Strong knowledge of health and safety legislation and safe systems of work.
- An electrical or mechanical engineering background, ideally supported by a relevant technical qualification.
- Excellent communication, organisational and stakeholder management skills.
- A proactive approach with a continuous improvement mindset.
Benefits
- 25 Days Holiday + Bank Holidays with the option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Private Medical Insurance
- Life Assurance
- Personal Wellbeing and Volunteer Days
- Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle)
- Free 24/7 Employee Assistance Programme, including counselling and legal advice
- Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance and Cycle to Work Scheme
- Ongoing training, development and career progression opportunities
Contract Manager employer: NG Bailey MEH Alliance
Join a dynamic and supportive team in Central London as a Contract Manager, where you will lead a talented group of engineers while managing prestigious corporate office contracts. Our company prioritises employee growth with ongoing training and development opportunities, alongside a flexible benefits package that includes private medical insurance and a generous pension scheme. With a strong focus on collaboration and client relationships, we foster a culture of excellence and continuous improvement, making us an exceptional employer for those seeking meaningful and rewarding careers.
