At a Glance
- Tasks: Lead and manage service contracts, ensuring high-quality delivery and client satisfaction.
- Company: A leading independent engineering firm with a rich history and innovative projects.
- Benefits: Competitive salary, training opportunities, and a clear career progression path.
- Other info: Join a culture of inclusion and respect, with support for your career growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in service management and project coordination; driving licence required.
The predicted salary is between 50000 - 65000 £ per year.
We are recruiting a Regional Manager to lead one of our Regional managed service structured cabling contracts (Data LAN, Voice Cabling, On site Support, and Berthing) based at Devonport Naval Base. You’ll oversee a portfolio of managed service contracts across the Southwest, maintaining strong client relationships and ensuring high quality service delivery, contract performance, and profitability. This will involve line management of Technical Supervisors and Engineers within the Southwest Region.
Responsibilities
- Health & Safety: Provide visible safety leadership and ensure all activities follow NG Bailey's safety first standards.
- Service Delivery: Meet contracted SLAs and deliver services on time, within budget, and to required quality levels.
- Client Relationships: Maintain positive customer relationships through regular reviews, site visits, and proactive communication. Act as the escalation point for service issues and drive them to resolution.
- Leadership: Lead, develop, and motivate the service delivery team to maximise performance.
- Team Support: Work with the Head of Operations to provide accurate reporting. Support the PMO with second line customer issues and escalations.
- Compliance: Ensure all work meets company standards, client expectations, local requirements, and relevant international/manufacturer standards.
- Business Management: Oversee revenue and cost forecasting, business planning, billing, and overall financial performance of the service.
- Technical Oversight: Ensure designs and installations meet internal, client, and statutory specifications.
- Security: Maintain full security compliance across the region and support the security team when required.
- Regional Responsibility: Take full accountability for the Devonport/Plymouth region and provide support to other regions when needed.
What we’re looking for
- Proven experience as a Service Manager
- Solid Project and/or Contract Management experience
- Strong Service Level Management background
- Financial management capability
- PMO and coordination experience within Managed Service environments
- Security Clearance - or willingness to go through the process
- Full driving licence
Next Steps
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Regional Manager in Plymouth employer: NG Bailey IT Services
At NG Bailey, we pride ourselves on being an excellent employer, offering a supportive work culture that values inclusivity and respect. As a Regional Manager based at the Devonport Naval Base, you will benefit from our commitment to employee growth through tailored training and development opportunities, while leading a dedicated team in delivering high-quality service across the Southwest. Join us to be part of a forward-thinking company that invests in its people and works on innovative projects within the engineering and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent achievements. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Regional Manager. Highlight your leadership skills and how you’ve successfully managed teams and contracts in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace Regional Manager in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your project management and service delivery experience, as well as any relevant financial management capabilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Regional Manager role. Share specific examples of how you've maintained client relationships and led teams to success in previous positions.
Showcase Your Leadership Skills:Since this role involves leading a team, be sure to emphasise your leadership style and any achievements in developing and motivating teams. We want to see how you can inspire others to maximise performance.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently.
How to prepare for a job interview at NG Bailey IT Services
✨Know Your Stuff
Make sure you understand the specifics of managed service contracts, especially in structured cabling. Brush up on your knowledge of Data LAN and Voice Cabling, as well as any relevant health and safety standards. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
As a Regional Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and maximised their performance. Be ready to discuss your approach to developing talent and maintaining strong client relationships.
✨Demonstrate Financial Acumen
Since financial management is key for this role, come prepared with examples of how you've handled budgeting, forecasting, and overall financial performance in previous positions. Highlight any experience you have with revenue management and cost control to show you can keep the business profitable.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s culture, the specific challenges faced in the Devonport/Plymouth region, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
