At a Glance
- Tasks: Coordinate operations, manage schedules, and ensure timely resolution of service requests.
- Company: Leading independent engineering and services business with a rich history.
- Benefits: Pension contributions, private medical insurance, and personal development programmes.
- Other info: Flexible working options and a commitment to employee well-being.
- Why this job: Join a dynamic team and work on innovative projects that make a real difference.
- Qualifications: Strong organisational skills and customer service experience required.
Operations Support Centre Coordinator
Onsite - Stevenage
Permanent
Salary c£27,000 + Flexible Benefits
Summary
Do you thrive in a fast-paced environment where organisation, communication and problem-solving make a real difference? We are currently recruiting for an Operations Support Centre Coordinator to be based in Stevenage, working on a programme of works to deliver future information and communication technology services across a national estate.
The successful candidate will have previous experience in a support centre role working to SLA's and resource scheduling.
The role requires security clearance therefore is beneficial to already hold security clearance, but not essential as we can support you through this process.
Some of the key deliverables in this role will include:
As our Operations Support Centre Coordinator, you will:
- Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
- The coordinator will validate the initial work request, and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.
- Once work orders have been placed the co-ordinator will proactively seek closure and completion of each order in line with the associated Service level agreements (SLA's).
- The coordinator will ensure all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.
What we're looking for
We're interested in candidates who are organised, customer-focused and enjoy coordinating multiple activities simultaneously. You'll ideally have:
- Good Microsoft Office suite skills
- Good customer service
- Previous administration experience in a similar role
- Experience of resource scheduling
- Good understanding of geographical areas
- Able to work in at team environment
It would be great if you also have:
- Existing Security Clearance (although we can support the successful candidate through the clearance process).
- Experience working within Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
- Previous service desk or operational support experience.
- Experience using electronic software for service desk support
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with aleading provider andup to8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
We are a Disability Confident Employer and awarded Gold Standard in the Armed Forces Covenant.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Operations Support Centre Coordinator in Stevenage employer: NG Bailey IT Services
As a Client Director at NG Bailey IT Services, you will join a dynamic and innovative team that values collaboration and personal growth. Our work culture fosters creativity and strategic thinking, empowering you to build meaningful relationships with industry leaders while driving impactful solutions in the network, cloud, and IT services sectors. With a commitment to employee development and a unique position within the NG Bailey Group, we offer a rewarding environment where your contributions directly influence our success across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Centre Coordinator in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NG Bailey IT Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NG Bailey IT Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Centre Coordinator in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NG Bailey IT Services:Your cover letter is your chance to shine! Tell us why you want to work at NG Bailey IT Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NG Bailey IT Services!
How to prepare for a job interview at NG Bailey IT Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
