Our client, an electricity distribution company based in Stockton-on-Tees is looking for a proficient Administrator to join their Wayleaves Department. The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high-quality customer service to both internal and external customers. The role is an excellent development opportunity and has a pay-point based framework, measured against set criteria, which is linked to competence, performance, knowledge & experience. This allows the successful candidate the opportunity to be rewarded for continuous improvement and great performance. You will be responsible for acquiring simple wayleave consents, payment re‑assessments, and simple planning submissions, as well as completion of work‑flow management tasks. Environmental and landowner searches are required for numerous projects, along with the processing of land damage and compensation claims. You will also be required to support the Wayleave Officers by speaking to customers and landowners about the progress of new connections and land rights. This is a busy and fast paced team which receives multiple enquiries each day from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers relating to our existing consents and current projects and you will be required to respond to these effectively. The hours of work are Monday to Friday 8:30am and 4:40pm (37.5 hours).
Key Deliverables
- Answering customer/landowner telephone & email enquiries
- Completing simple legal agreements and compensation payments - Training will be given
- Completing landownership and environmental searches - Training will be given
- Acquiring simple wayleave consents, payment re‑assessments, and simple planning submissions, as well as completion of workflow management tasks
- Conducting environmental and landowner searches for numerous projects and processing of land damage and compensation claims
- Supporting Wayleave Officers by speaking to customers and landowners about progress of new connections and land rights
- Responding to enquiries from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers relating to existing consents and current projects
If you are an experienced Administrator working to a strong administrative or customer service background, the ability to problem‑solve, prioritise requests and you must thrive under pressure and with the utmost regard for customer service this is a role for you.
Qualifications and Requirements
- Competent in the use of Microsoft Word, Excel
- Excellent communication & Customer Service
- Attention to detail, highly organised and analytical
- At least 5 GCSE's (inc, English & Maths)
Desirable Requirements
- Previous Customer Service knowledge and experience
- Experience of the legal system
- Ability to handle multiple enquiries
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Benefits
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- Competitive Salary on offer
- 25 Days Holidays plus Stats
- Pension with a leading provider and employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give as You Earn, Travel Insurance, Tax Free Bikes.
- Personal development programme
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Wayleave Adminstrator - Business Support employer: NG Bailey Group Limited
NG Bailey Group Limited is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the engineering field. With a strong commitment to employee development, you will have ample opportunities to mentor junior engineers and enhance your skills while working on cutting-edge projects in a safety-focused environment. The hybrid work model allows for flexibility, making it an ideal workplace for professionals seeking meaningful and rewarding careers in the energy sector.
