At a Glance
- Tasks: Support the operational team in delivering top-notch service for a prestigious railway contract.
- Company: Join NG Bailey, a leading independent engineering and services business in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and personal development programmes.
- Other info: Flexible benefits and a clear career progression path await you!
- Why this job: Be part of a dynamic team making a real impact in the facilities services sector.
- Qualifications: Experience in administration and customer service; strong problem-solving and IT skills required.
The predicted salary is between 28000 - 32000 £ per year.
NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious South Eastern Railway Contract.
Some of the key deliverables in this role will include:
- Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
- Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
- Track / monitor SLA’s of Quoted works.
- Preparing accurate and timely quotations for maintenance and small works projects.
- Track statutory compliance for the Hard FM Engineering team ensuring appropriate staff and / or service partners are mobilised in a manner to avoid non-compliance issues.
- Assist in the production of all operational, commercial, and client required contractual and compliance documentation.
- Coordinate the record keeping process to ensure the upkeep and updating of document control center.
- Assist with the production and up-keep of all contractual documentation.
Working hours are 40 hours per week - Monday to Friday 0800-1700 (1hr lunch).
What we’re looking for:
- An experienced Administrator working to a high standard and ideally come from a customer service background.
- You will have the ability to problem solve, prioritise requests and you must thrive under pressure.
- You will hold current qualifications to work as a Helpdesk Administrator including experience and knowledge of CAFM systems (Desirable, not essential, as training will be given).
- Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines.
- Ability to liaise with Engineer’s and Sub Contractors and ensure standards of works are maintained.
- Analytical and methodical problem-solving skills.
- Must have educational qualifications in Mathematics and English Language.
- IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.
Benefits:
- Salary £28k - £32k depending on experience.
- 25 Days Holidays plus Public Holidays.
- Pension with a leading provider and employer contribution.
- Sick Pay.
- Personal Wellbeing and Volunteer Days.
- Private Medical Insurance.
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
- Personal development programme.
To ensure we’re keeping everyone safe on our railways, an English Comprehension Assessment will form part of the interview process. If you need to discuss any additional support you may need with this, or any part of our interview process, please speak to us and we’ll do our best to accommodate.
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Helpdesk Administrator NEW NG Bailey Facilities Services Posted yesterday Competitive Rochester 4935 employer: NG Bailey Group Limited
Freedom Group is an excellent employer, offering a supportive team environment in Wakefield where you can thrive as an Administrator. With competitive salaries and a comprehensive benefits package including a generous pension scheme, private medical insurance, and personal development opportunities, we prioritise employee wellbeing and growth. Join us to be part of a dynamic workplace that values attention to detail and fosters a culture of learning and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator NEW NG Bailey Facilities Services Posted yesterday Competitive Rochester 4935
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NG Bailey Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NG Bailey Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator NEW NG Bailey Facilities Services Posted yesterday Competitive Rochester 4935
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NG Bailey Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at NG Bailey Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NG Bailey Group Limited!
How to prepare for a job interview at NG Bailey Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
