At a Glance
- Tasks: Manage and allocate resources for maintenance and reactive works in a dynamic team.
- Company: Join a leading facilities management company with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored to you.
- Other info: Hybrid working options and excellent career growth opportunities await you.
- Why this job: Be the go-to person for clients and make a real difference in service delivery.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 27000 - 27500 £ per year.
We are excited to offer a fantastic opportunity for a Helpdesk Service Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you will work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers.
Key Deliverables:
- Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
- Update NG Bailey's system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
- Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
- Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
What we are looking for:
- Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
- Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
- Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
- Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed.
Benefits:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days.
- Salary sacrifice car scheme (Hybrid/Electric Vehicle).
- Pension with a leading provider and up to 8% employer contribution.
- Personal Wellbeing and Volunteer Days.
- Private Medical Insurance.
- Life Assurance.
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).
- Flexible benefits to choose from including Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Helpdesk Service Controller in Leeds employer: NG Bailey Facilities Services
At NG Bailey, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in our newly opened Leeds Facilities Office at White Rose Park. With a strong focus on employee well-being, we provide comprehensive benefits including private healthcare, flexible working options, and opportunities for personal growth, ensuring that our team members feel valued and supported in their roles.
Contact Details:
NG Bailey Facilities Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Service Controller in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk roles. Think about how you’d handle customer queries or manage workloads. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common facilities management systems and be ready to discuss your experience or willingness to learn. This will demonstrate your readiness for the Helpdesk Service Controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Service Controller in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Service Controller role. Highlight your communication skills and any relevant experience in facilities management systems, as this will show us you’re a great fit for the team.
Show Off Your Organisational Skills:In your application, give examples of how you've managed tasks or schedules in a fast-paced environment. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track!
Be Tech-Savvy:Mention any experience you have with computer systems or facilities management software. If you’re willing to learn new tech, let us know! We appreciate candidates who are eager to adapt and grow.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at NG Bailey Facilities Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Service Controller role. Familiarise yourself with the key deliverables and responsibilities mentioned in the job description. This will help you articulate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your strong communication skills. Practice answering questions clearly and concisely, and think of examples where you've successfully managed customer relationships or resolved issues.
✨Get Organised
In a fast-paced environment, organisation is key. Bring examples of how you've managed tasks and schedules effectively in previous roles. You might even want to prepare a brief plan on how you would handle workload balancing for engineers, as this is a crucial part of the job.
✨Be Tech-Savvy
Brush up on any relevant computer systems or facilities management software that could be beneficial for the role. If you have experience with similar systems, be ready to discuss it. If not, express your willingness to learn and adapt quickly to new technologies.
