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- Tasks: Manage and allocate resources for maintenance tasks in a fast-paced environment.
- Company: Join a leading independent engineering and services business with a rich history.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored to you.
- Why this job: Be part of a dynamic team making a real impact in facilities management.
- Qualifications: Strong communication skills and a tech-savvy mindset are essential.
- Other info: Clear career progression with training and support to help you thrive.
The predicted salary is between 22000 - 30000 £ per year.
Facilities Helpdesk Controller Leeds - White Rose Park (with 1 day hybrid home working) Permanent £27,000 - £27,500 + private healthcare + Flexible Benefits
We are excited to offer a fantastic opportunity for a Facilities Helpdesk Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you will work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers.
Key Deliverables- Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
- Update NG Bailey's system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
- Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
- Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
We are seeking someone who thrives in a customer-facing role and enjoys interacting with clients and customers by email and phone. Ideally, you will have:
- Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
- Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
- Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
- Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed.
We are always evolving our benefits to ensure we are attracting and retaining great people. Some of what you can expect includes:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days.
- Salary sacrifice car scheme (Hybrid/Electric Vehicle).
- Pension with a leading provider and up to 8% employer contribution.
- Personal Wellbeing and Volunteer Days.
- Private Medical Insurance.
- Life Assurance.
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).
- Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
As a business, we are on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We will do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About UsWe are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Helpdesk Controller in Leeds employer: NG Bailey Facilities Services
Contact Detail:
NG Bailey Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Controller in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and recent projects. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Helpdesk Controller, especially your communication and organisational skills.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it’s a nice touch that shows you appreciate their time.
We think you need these skills to ace Helpdesk Controller in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Controller role. Highlight your strong communication skills and any relevant experience in facilities management systems. We want to see how you fit into our team!
Show Off Your Organisational Skills: In your application, give examples of how you've managed tasks in a fast-paced environment. We love candidates who can juggle multiple responsibilities while keeping everything on track, so let us know how you do it!
Be Tech-Savvy: Mention any computer systems or software you’ve used in previous roles. If you have experience with facilities management systems, definitely include that! We’re looking for someone who’s eager to learn and adapt.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NG Bailey Facilities Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Controller. Familiarise yourself with key deliverables like managing work orders and balancing engineer workloads. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and professionally. You might want to prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will demonstrate your strong communication skills, which are crucial for success.
✨Get Tech-Savvy
Brush up on any relevant facilities management systems or software that might be used in the role. If you have experience with similar tools, be ready to discuss it. If not, express your willingness to learn and adapt quickly. Showing that you're tech-savvy can set you apart from other candidates.
✨Attention to Detail is Key
Prepare to discuss how you ensure accuracy in your work, especially when it comes to paperwork and work orders. You could share specific examples from past experiences where your attention to detail made a difference. This will highlight your ability to meet the expectations outlined in the job description.
