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For Companies At a Glance
- Tasks: Lead a dynamic engineering team to deliver top-notch technical services at a world-class venue.
- Company: Join a leading independent engineering firm with a rich history and innovative projects.
- Benefits: Enjoy a competitive salary, travel allowance, private medical insurance, and flexible benefits.
- Why this job: Be at the heart of iconic events while driving performance and sustainability initiatives.
- Qualifications: Proven leadership in M&E services and strong technical knowledge in building systems.
- Other info: Great career progression opportunities with ongoing training and support.
The predicted salary is between 65000 - 70000 £ per year.
We have an exciting opportunity for a Hard Services Manager to take full ownership of technical service delivery at one of the UK's most iconic venues. This is a high-profile, client-facing role where you'll lead from the front, ensuring the highest standards of engineering excellence, compliance, and customer experience across a complex, live environment. You'll play a key role in driving performance, developing your team, and identifying innovative solutions that enhance service delivery and support the long-term success of the contract. With major events forming part of the environment, this role offers a unique opportunity to operate at the heart of a world-class venue.
Key Deliverables
- Leading the on-site engineering team to deliver exceptional technical service standards across all M&E systems
- Monitoring performance, driving continuous improvement, and taking corrective action where required
- Acting as the technical authority on site, providing guidance, support, and solutions to complex issues
- Identifying and delivering additional works opportunities, including producing quotations and proposals
- Driving energy efficiency and sustainability initiatives across the contract
- Ensuring full compliance with statutory regulations, company policies, and safe systems of work
- Supporting the planning and delivery of major stadium events, ensuring maximum system uptime
- Developing team capability through coaching, training plans, and strong leadership
- Building strong client relationships and acting as a trusted advisor on technical matters
What we're looking for
This is a fantastic opportunity for an experienced and inspiring technical leader who thrives in a high-profile, fast-paced environment. We're looking for someone who:
- Has a strong background in managing M&E services within a critical or complex environment
- Demonstrates proven leadership, with the ability to motivate, develop, and performance manage engineering teams
- Is technically strong across electrical and/or mechanical building services systems
- Has a strong understanding of compliance, statutory regulations, and safe systems of work
- Is confident in client engagement and able to build long-term, trusted relationships
- Has experience identifying and delivering additional works and value-add opportunities
- Remains calm and effective under pressure, particularly in live or event-driven environments
- Holds relevant technical qualifications (essential)
Benefits
We're always evolving our benefits to ensure we attract and retain great people. Some of what you can expect includes:
- Travel Allowance
- 25 Days Holiday + Bank Holidays (with Buy/Sell option)
- Pension with up to 8% employer contribution
- Private Medical Insurance
- Life Assurance
- Personal Wellbeing and Volunteer Days
- Employee Assistance Programme (24/7 support, counselling, legal advice)
- Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance, and Cycle to Work scheme
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
Next Steps
As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Hard Services Manager employer: NG Bailey Facilities Services
Contact Detail:
NG Bailey Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Manager
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Hard Services Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the key deliverables mentioned in the job description. Practise articulating your leadership style and how you've driven performance improvements in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hard Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hard Services Manager role. Highlight your experience in managing M&E services and any relevant technical qualifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you’ve driven performance in previous roles. Let us know why you’re excited about working at one of the UK’s most iconic venues.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve identified and delivered innovative solutions. We love seeing how you tackle complex issues and improve service delivery!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NG Bailey Facilities Services
✨Know Your Technical Stuff
As a Hard Services Manager, you'll need to showcase your expertise in M&E services. Brush up on the latest compliance regulations and technical standards relevant to electrical and mechanical systems. Be ready to discuss how you've tackled complex issues in the past.
✨Demonstrate Leadership Skills
This role requires strong leadership, so think of examples where you've successfully motivated and developed your team. Prepare to share specific instances where your guidance led to improved performance or innovative solutions.
✨Client Engagement is Key
Since this is a client-facing position, be prepared to talk about how you've built long-term relationships with clients. Highlight your communication skills and any strategies you've used to become a trusted advisor in previous roles.
✨Stay Calm Under Pressure
Working in a live environment means things can get hectic. Think of examples where you've remained composed during high-pressure situations, especially during major events. Show them you can handle the heat while ensuring service delivery remains top-notch.