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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service across high-profile client sites.
- Company: Join a dynamic company focused on outstanding customer satisfaction.
- Benefits: Competitive salary, car allowance, private healthcare, and flexible benefits.
- Other info: Enjoy 25 days holiday, personal wellbeing days, and excellent career development opportunities.
- Why this job: Make a real impact by leading a dedicated team in a rewarding role.
- Qualifications: Experience in a similar role with a background in Electrical or Mechanical fields.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced and dedicated Service Delivery Manager to lead a team of Contract/Site Supervisors and Service Engineers in delivering exceptional service across high‑profile client sites based in Wrexham, Liverpool and Derby.
Key Responsibilities
- Deliver cost‑effective solutions while maintaining outstanding customer satisfaction to meet the required budgets in terms of revenue and margin.
- Oversee service delivery to meet all contractual requirements and performance metrics.
- Manage and develop a team of supervisors, engineers, and contract support staff to ensure high standards of service.
- Lead the entire mobilisation process from inception to completion, ensuring a smooth transition.
- Ensure compliance with Health & Safety standards, statutory requirements, and company policies.
- Deliver financial objectives, including gross profit targets, WIP, and debt collection.
- Conduct regular audits for quality assurance of both PPM and reactive works.
- Utilize CAFM systems and technology effectively to maximize productivity and reporting.
- Ensure high‑quality service from specialist subcontractors, providing value for money.
- Recruit, induct, and retain skilled team members while supporting succession planning and development.
- Lead monthly team meetings to communicate company updates, best practices, and initiatives.
- Maintain suitable manning levels to meet contractual obligations.
About You
- Previously undertaken a similar role within the industry.
- Background / Qualifications in either an Electrical or Mechanical field.
- Strong understanding of planned, preventative maintenance and reactive services.
- Experience of delivering exceptional customer service by self and through others.
Benefits
- Competitive Salary on offer, plus Car or Car Allowance.
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days.
- Pension with a leading provider and up to 8% employer contribution.
- Personal Wellbeing and Volunteer Days.
- Private Medical Insurance.
- Life Assurance.
- Free 24/7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice).
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Service Delivery Manager in Chester employer: NG Bailey Facilities Services
Contact Detail:
NG Bailey Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in service delivery and team management. Show them you’re the perfect fit for their high-profile client sites!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace Service Delivery Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing teams and delivering exceptional service, as well as any relevant qualifications in Electrical or Mechanical fields.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully led teams and met performance metrics in previous positions.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific outcomes to demonstrate how you’ve delivered cost-effective solutions and maintained customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at NG Bailey Facilities Services
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery management, especially in the electrical or mechanical fields. Be ready to discuss your previous experiences and how they relate to the key responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you developed staff and maintained high standards of service. This will demonstrate your capability to lead effectively.
✨Understand the Client's Needs
Research the company and its clients. Be prepared to discuss how you would deliver cost-effective solutions while ensuring customer satisfaction. Showing that you understand their business and client expectations can set you apart from other candidates.
✨Prepare for Compliance Questions
Since compliance with Health & Safety standards is crucial, be ready to talk about your experience with audits and ensuring adherence to regulations. Highlight any specific instances where you improved compliance or quality assurance in your previous roles.