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- Tasks: Lead customer service efforts and collaborate with sales and operations teams.
- Company: Dynamic business in Newton Aycliffe with a focus on customer satisfaction.
- Benefits: Full-time, permanent role with potential for leadership development.
- Why this job: Make a real impact by enhancing customer experiences and leading a team.
- Qualifications: Proven success in customer service and strong communication skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
We are working closely with a business based in Newton Aycliffe that is looking for a Customer Service Lead to join their team on a full-time, permanent basis. They are looking for someone to foster a strong working relationship with their sales and operations teams, collaboratively managing a shared portfolio. You will have 3-5 years in a customer service-based role with a proven record of success. This role has the potential to develop into leadership, where you can manage your own team of customer service professionals.
You Will Be Responsible For:
- Promptly and professionally responding to customer queries through various channels such as phone, email, or social media.
- Collaborating with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently.
- Ensuring that customer information, interactions, and transactions are accurately recorded in the company’s CRM.
- Assisting customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.
- Proactively following up with customers to ensure satisfaction after a purchase or problem resolution.
- Meeting regularly with the Sales Director to give feedback to help improve customer service culture, response time, and tools to improve customers' experience.
- Staying informed about new products, services, and industry trends.
- Assisting the sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork.
- Undertaking ad hoc tasks as the business requires.
Customer Service Lead in Newton Aycliffe employer: Nfuzion
Contact Detail:
Nfuzion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they handle customer service. Be ready to share your success stories and how you've tackled challenges in previous roles – this will show them you're the right fit.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect match for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Lead position. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Lead in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Lead role. Highlight your experience in customer service and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and collaborated with teams in the past.
Showcase Your Communication Skills: Since this role involves responding to customer queries through various channels, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nfuzion
✨Know the Company Inside Out
Before your interview, take some time to research the company based in Newton Aycliffe. Understand their products, services, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Experience
With 35 years in a customer service-based role, be ready to share specific examples of how you've successfully handled customer queries and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Demonstrate Collaboration Skills
Since the role involves working closely with sales and operations teams, prepare to discuss how you've collaborated with other departments in the past. Share examples of how you’ve effectively communicated and worked together to resolve customer issues or improve processes.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's customer service culture, team dynamics, and future goals. This shows that you're not just interested in the job, but also in contributing to the company's success.
