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- Tasks: Lead a team to deliver high-quality legal support and improve member experience.
- Company: Join the National Farmers Union, the UK's largest farming organisation.
- Benefits: Generous holiday, health cash plan, performance pay, and flexible working options.
- Why this job: Make a real impact in a fast-paced environment while supporting British farmers.
- Qualifications: Leadership experience in customer service and strong communication skills required.
- Other info: Opportunities for professional growth and a supportive, diverse workplace.
The predicted salary is between 31500 - 46500 £ per year.
The National Farmers Union (NFU) is the biggest farming organisation in the UK. We are proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.
Purpose of the role and how you will contribute:
As Technical Lead for the Legal Assistance Scheme, you will oversee the daily delivery of our LAS shared service model, ensuring subscribers receive timely, accurate and high-quality support. You will manage and coach a team of Case Support Assistants, lead workflow and resource planning, and act as the first escalation point for complex queries. You will also drive continuous process improvement, support reporting to senior governance groups, and help enhance member experience across the scheme.
What you will bring:
You will bring strong leadership experience from a customer service or contact-centre environment, with a proven track record of managing KPIs, workflow and service quality. You will be an effective communicator, confident in handling complex queries, making evidence-based decisions, and supporting others to do the same. With solid operational awareness, attention to detail and the ability to work under pressure, you will thrive in a fast-paced setting. A degree-level qualification and sound understanding of process improvement, quality assurance and member-focused service delivery will help you excel.
Why choose us?
Join us and you will find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:
- Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day
- Option to buy and sell up to 5 days annual leave
- Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc.
- Enhanced maternity, paternity and shared parental leave
- Performance-related pay
- Competitive Pension Scheme and Life assurance (4 x Salary)
- Access to interest-free loans for cars, bikes, season tickets and driving lessons
- Employee Assistance Program to help you deal with life’s challenges
- Discounts on a range of new vehicles, holiday rentals, wellbeing and lifestyle and many more
- Attractive, modern office, with on-site restaurant and free parking
Who we are:
Every day, we are the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.
Join us:
We are committed to recruiting a diverse and highly-talented workforce. We will support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.
We encourage you to apply as soon as possible. If we decide we have found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date.
Technical Lead (Legal Assistance Scheme) employer: NFU
Contact Detail:
NFU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead (Legal Assistance Scheme)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your leadership experience and customer service skills can shine through in your answers.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled complex queries in the past and how you can bring that expertise to the Technical Lead position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Lead (Legal Assistance Scheme)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership experience and customer service skills. We want to see how your background aligns with the Technical Lead role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: As an effective communicator, it’s crucial to demonstrate this in your written application. Use clear and concise language, and provide examples of how you've handled complex queries or made evidence-based decisions in the past.
Highlight Process Improvement Experience: Since the role involves driving continuous process improvement, make sure to mention any relevant experiences you have in this area. We love to see candidates who can bring innovative ideas to enhance member experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at NFU
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Technical Lead position and the Legal Assistance Scheme. Familiarise yourself with the key responsibilities, such as managing a team and driving process improvements. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role requires strong leadership experience, prepare examples that demonstrate your ability to manage teams and handle complex queries. Think of specific situations where you’ve successfully led a project or improved service quality, and be ready to discuss these in detail.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational awareness. Prepare for scenario-based questions where you might need to explain how you would handle a challenging situation or improve a process. Practising these responses can give you confidence during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their current challenges in the Legal Assistance Scheme or how they measure success in the team. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.