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- Tasks: Lead a team to deliver high-quality legal support and improve member experience.
- Company: Join the National Farmers Union, the UK's largest farming organisation.
- Benefits: Generous holiday, health cash plan, performance pay, and flexible working options.
- Why this job: Make a real impact in a fast-paced environment while supporting British farmers.
- Qualifications: Leadership experience in customer service and strong communication skills required.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 31500 - 46500 £ per year.
The National Farmers Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.
As Technical Lead for the Legal Assistance Scheme, you will oversee the daily delivery of our LAS shared service model, ensuring subscribers receive timely, accurate and high-quality support. You will manage and coach a team of Case Support Assistants, lead workflow and resource planning, and act as the first escalation point for complex queries. You will also drive continuous process improvement, support reporting to senior governance groups, and help enhance member experience across the scheme.
You will bring strong leadership experience from a customer service or contact-centre environment, with a proven track record of managing KPIs, workflow and service quality. You will be an effective communicator, confident in handling complex queries, making evidence-based decisions, and supporting others to do the same. With solid operational awareness, attention to detail and the ability to work under pressure, you will thrive in a fast-paced setting. A degree-level qualification and sound understanding of process improvement, quality assurance and member-focused service delivery will help you excel.
Join us and you will find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:
- Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day
- Option to buy and sell up to 5 days annual leave
- Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc.
- Enhanced maternity, paternity and shared parental leave
- Performance-related pay
- Competitive Pension Scheme and Life assurance (4 x Salary)
- Access to interest-free loans for cars, bikes, season tickets and driving lessons
- Employee Assistance Program to help you deal with life’s challenges
- Discounts on a range of new vehicles, holiday rentals, wellbeing and lifestyle and many more
- Attractive, modern office, with on-site restaurant and free parking
Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.
We're committed to recruiting a diverse and highly-talented workforce. We will support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.
We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date.
Technical Lead (Legal Assistance Scheme) in Royal Leamington Spa employer: NFU
Contact Detail:
NFU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead (Legal Assistance Scheme) in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you’ve managed teams or improved processes in past roles. This will help you stand out as a strong candidate for the Technical Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Lead (Legal Assistance Scheme) in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Lead role. Highlight your leadership experience and how it aligns with managing a team in a customer service environment. We want to see how you can bring your unique skills to our Legal Assistance Scheme!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved processes or achieved KPIs in previous roles. We love seeing evidence-based decisions and results, so let us know how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at NFU
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Technical Lead position and the Legal Assistance Scheme. Familiarise yourself with the key responsibilities, such as managing a team and driving process improvements. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities, especially in customer service or contact-centre environments. Be ready to discuss how you've managed KPIs and improved service quality, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
As an effective communicator, practice articulating complex ideas clearly and concisely. You might be asked to handle hypothetical scenarios during the interview, so think about how you would approach complex queries and support your team in making evidence-based decisions. This will showcase your problem-solving skills.
✨Demonstrate Your Operational Awareness
Highlight your attention to detail and ability to work under pressure by discussing specific instances where you've thrived in fast-paced settings. Prepare to talk about your understanding of process improvement and quality assurance, as these are essential for enhancing member experience in the scheme.