At a Glance
- Tasks: Support customers through the claims process, providing guidance and outstanding service.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy a competitive salary, flexible hours, and comprehensive training for career growth.
- Other info: Dynamic team environment with opportunities for professional development and support.
- Why this job: Make a real difference in customers' lives while building a rewarding long-term career.
- Qualifications: 8 GCSEs or equivalent, excellent communication skills, and a customer-focused approach.
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
As the Lisburn & Banbridge agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen within the Lisburn & Banbridge agency of NFU Mutual for a Claims Handler to join us on a full-time, permanent basis, working Monday - Friday, 9am - 5pm, with a 4:30pm finish on Fridays. Requests for 4 days per week will be considered.
The Benefits
- Salary of £25,000+ (dependent on experience)
- Competency-based salary progression
- 23 days annual leave + Bank Holidays
- Pension scheme
- Flexitime
- Private Medical Insurance
- Gym contribution
- Membership Plus discount scheme
- Comprehensive training provided
- Support in obtaining professional qualifications, starting with the Chartered Insurance Institute (CII) Certificate in Insurance
This is a fantastic opportunity for a talented and driven individual to join our well-established organisation. You'll discover a role where your contribution makes a real difference to customers when they need support most. And, with structured training and practical support, you'll have the foundations to build a lasting career in insurance. So, if you're ready to build a rewarding long-term sales career, read on and apply today!
The Role
As an Insurance Claims Handler, you will be the first point of contact for customers reporting claims, providing reassurance, guidance and outstanding service throughout the claims process. Working across a range of personal, commercial and agricultural insurance products, you'll accurately record and set up claims, gather relevant information and manage claims in line with your delegated authority. You'll take ownership of smaller claims from initial notification through to settlement, ensuring they are handled efficiently, fairly and in accordance with company procedures. For larger, more complex or higher-value claims, you'll ensure all relevant information is obtained before referring the claim to NFU Mutual's Head Office Claims team, while continuing to support customers and keep them informed of progress. You'll be responsible for maintaining accurate records, liaising with policyholders and third parties, and delivering a high standard of customer care at every stage. Working closely with colleagues, you'll also play a vital role in maintaining strong customer relationships and ensuring processes are completed accurately and efficiently. As your knowledge and experience develops, you'll also have the opportunity to support wider Agency activities, including customer service, policy administration and identifying opportunities to discuss NFU Mutual products and services with existing and prospective customers.
About You
To be considered as an Insurance Advisor, you will need:
- At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above, including Maths and English
- Excellent communication skills, with a strong customer focus and professional approach
- Resilience, self-motivation, and disciplined pipeline management
- High attention to detail, with strong organisation and time management skills
Claims handling, insurance or customer service experience is desirable but not essential.
Webrecruit and the Lisburn & Banbridge agency of NFU Mutual are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to build a successful career as an Insurance Claims Handler, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Insurance Claims Handler in Lisburn employer: NFU
The National Farmers’ Union (NFU) is an exceptional employer, offering a supportive and dynamic work environment for those passionate about agriculture and rural affairs. With a strong focus on employee development, generous benefits including a company car or allowance, and a commitment to work-life balance, NFU empowers its team to make a meaningful impact in the community while enjoying a fulfilling career. Join us in Kent, where you can lead initiatives that directly support local farmers and shape the future of British farming.
