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- Tasks: Lead a team to deliver high-quality legal support and improve processes.
- Company: Join the National Farmers’ Union, the largest farming organisation in the UK.
- Benefits: Competitive salary, generous holiday allowance, and agile working options.
- Why this job: Make a real impact on members' experiences while developing your leadership skills.
- Qualifications: Strong leadership experience and effective communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 31500 - 47000 ÂŁ per year.
Salary: Circa ÂŁ39,500 (Dependant on skills and experience)
Location: Stoneleigh, Warwickshire with agile working
Working Hours: 35 hours per week
Contract Type: Permanent
The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We’re proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.
Purpose of the role and how you will contribute:
As Technical Lead for the Legal Assistance Scheme, you’ll oversee the daily delivery of our LAS shared service model, ensuring subscribers receive timely, accurate and high‑quality support. You’ll manage and coach a team of Case Support Assistants, lead workflow and resource planning, and act as the first escalation point for complex queries. You’ll also drive continuous process improvement, support reporting to senior governance groups, and help enhance member experience across the scheme.
What you’ll bring:
You’ll bring strong leadership experience from a customer service or contact‑centre environment, with a proven track record of managing KPIs, workflow and service quality. You’ll be an effective communicator, confident in handling complex queries, making evidence‑based decisions, and supporting others to do the same. With solid operational awareness, attention to detail and the ability to work under pressure, you’ll thrive in a fast‑paced setting. A degree‑level qualification and sound understanding of process improvement, quality assurance and member‑focused service delivery will help you excel.
Why choose us?
Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including: Generous holiday allowance (starting at 25 days a year +
Technical Lead (Legal Assistance Scheme) in Kenilworth employer: NFU (National Farmers' Union)
Contact Detail:
NFU (National Farmers' Union) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead (Legal Assistance Scheme) in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to leadership and customer service. We suggest doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements that demonstrate your ability to manage KPIs and improve processes. We want to see how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Lead (Legal Assistance Scheme) in Kenilworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Lead role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can contribute to our Legal Assistance Scheme!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes in managing KPIs and improving service quality. We love to see evidence-based decisions and how you've made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NFU (National Farmers' Union)
✨Know Your Stuff
Make sure you understand the Legal Assistance Scheme inside out. Familiarise yourself with the key responsibilities of the Technical Lead role and how it fits into the NFU's mission. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex queries. Highlight your ability to coach others and improve processes, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
As an effective communicator, practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle pressure and make evidence-based decisions. This will demonstrate your capability to manage the fast-paced environment mentioned in the job description.
✨Ask Insightful Questions
Prepare thoughtful questions about the NFU's goals, the Legal Assistance Scheme, and the team you'll be leading. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values and career aspirations.