At a Glance
- Tasks: Be the friendly voice for our members, providing support and answering queries.
- Company: Join the UK's largest farming organisation making a real difference.
- Benefits: Generous holiday, health cash plan, performance pay, and flexible working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make an impact in a role that supports British farmers and growers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28044 - 34276 £ per year.
Location: Stoneleigh, Warwickshire with agile working
Working Hours: 35 hours per week
Contract Type: 12 months Fixed Term Contract
The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.
Purpose of the role & how you will contribute:
As a Customer Services Adviser you will work in a customer facing team and be the first point of contact for our members and the public providing telephone support to address their queries or to signpost them to further support. The role also handles outgoing calls to carry out research and to support the renewal of memberships.
What you’ll bring:
It is therefore essential you have experience of working in a customer service environment dealing with significant call volumes and can deliver a professional service in an enthusiastic, confident, and courteous manner. You must have the ability to work within established procedures and enjoy undertaking what can be, at times, routine work. Good Microsoft Office skills are also important.
Why choose us?
Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:
- Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day
- Option to buy and sell up to 5 days annual leave
- Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc
- Enhanced maternity, paternity and shared parental leave
- Performance-related pay
- Competitive Pension and Life assurance (4 x Salary)
- Access to interest-free loans for cars, bikes, season tickets and driving lessons
- Employee Assistance program to help you deal with life’s challenges
- Discounts on a range of new vehicles, holiday rentals, wellbeing and lifestyle and many more
- Attractive, modern office, with on-site restaurant and free parking
Who we are
Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.
Business Services
This role sits within the biggest department in the NFU. There is a plethora of roles that cover multiple disciplines including sales, customer service, legal advice, administration and so much more. With other half of the roles being on the front line, delivering the best experience possible, is our highest priority, whether that’s creating the right first impression for visitors, making outbound calls, to seek members views, or helping to answer member queries from the c.50k calls we receive each year. The remaining roles have a commercial focus to generate income for the organisation. This is achieved through selling membership, developing partnerships with discount providers that also supplement the membership offering, delivering paid for services to both members and non-members and selling advertising space in our publications and on our websites.
We’re committed to recruiting a diverse and highly talented workforce. We’ll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.
Customer Service Adviser employer: NFU (National Farmers' Union)
The National Farmers’ Union (NFU) is an exceptional employer, offering a dynamic work environment where your legal expertise can directly influence vital UK policies in food, farming, and the environment. With a strong commitment to employee growth, competitive benefits including enhanced parental leave, performance-related pay, and access to interest-free loans, NFU fosters a collaborative culture that values diversity and supports work-life balance through flexible working options. Located in an attractive, modern office with on-site amenities, NFU provides a unique opportunity to make a meaningful impact while enjoying a rewarding career.
Contact Details:
NFU (National Farmers' Union) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NFU (National Farmers' Union). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NFU (National Farmers' Union) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NFU (National Farmers' Union):Your cover letter is your chance to shine! Tell us why you want to work at NFU (National Farmers' Union) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NFU (National Farmers' Union)!
How to prepare for a job interview at NFU (National Farmers' Union)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
