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- Tasks: Lead a team in Personal Lines underwriting, driving technical expertise and strategy.
- Company: Join NFU Mutual, a top-rated financial services provider with a strong customer focus.
- Benefits: Enjoy a competitive salary, annual bonus, private medical insurance, and generous leave.
- Why this job: Be part of a transformative journey in a growing sector with real impact.
- Qualifications: Experience in Personal Lines underwriting and strong leadership skills required.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 42000 - 84000 £ per year.
Join a leading Financial Services organisation, with an enviable reputation for exceptional customer service, market leading persistency and award-winning customer and employee engagement.
Become accountable for our Personal Lines technical oversight - which is an area of the business that has seen impressive growth, that is set to continue!
Hybrid working arrangements – be based out of our York or Bristol offices 40% of your week, with up to 60% home working on offer!
About the role
In this role you will be responsible for the technical expertise of our Regional Underwriters across our Personal Lines product range (known as Motor & Personal – M&P). NFU Mutual is looking to continue to evolve this area of our business, delivering a compelling customer proposition and experience – plus it’s an exciting time to join as we implement a large-scale transformational change (including digital offering) programme! The role holder will contribute to our Personal Lines underwriting strategy, becoming responsible for implementing this locally, whilst monitoring key account performance measures and setting technical standards. Working collaboratively with our Head Office teams and NFU Mutual tied Agents, you will be a referral point for the most complex risks, holding the most senior Underwriting authority in the Regional Team. You will also feed in market trends and analysis to enable the organisation to respond proactively, whilst also providing your technical opinion on policy wordings and product development to ensure our products remain competitive. Leading a technical team of Senior technical Underwriters, you will work with them to drive the technical capability of our Regional Underwriters, enabling them to be intuitive with their approach and to maximise their contribution to business objectives.
About you
You will come from an established Personal Lines underwriting background with a demonstrable and in-depth understanding of this market. This will include prior experience dealing with complaints, escalations, and complex referrals, matched with knowledge of current industry developments and regulatory frameworks. Technically minded with strong analytical skills, you will have the ability to interact with various stakeholders, including non-technical audiences, partnered with the credibility and confidence to really challenge and influence decisions and ways of working. As a collaborative leader, you will have a track record of coaching and mentoring others, fostering talent, and driving high performance within your team. You will combine technical expertise with commercial awareness, ensuring underwriting decisions support both business objectives, good customer outcomes and long-term success.
Key criteria to highlight on your CV will be:
- Demonstrable experience of undertaking a senior Underwriter or Underwriting managerial position(s) within a Personal Lines specialism
- Knowledge of dealing with complaints, escalations and complex referrals for Home & Motor, Reinsurance, Flood Re and Sum Insured Exposures (£5M+)
- Exceptional stakeholder management and influencing skills
- Experience of delivering KPIs, projects and objectives
- Strong mentoring / managerial skills
You must also be able to attend either our Bristol or York offices for 40% of your working week – i.e. minimum 2 days per week
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
- Salary – up to £70,000
- Annual bonus (up to 25% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Private medical insurance + options to add family members
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan- cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteering in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from. Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
Personal Lines Technical Underwriting Manager in York employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Lines Technical Underwriting Manager in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Personal Lines Technical Underwriting Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of current market trends. Be ready to discuss how your experience aligns with the role and how you can contribute to the team’s success at NFU Mutual.
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, highlight your experience in coaching and mentoring others. They’ll want to see that you can drive high performance within your team and foster talent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining NFU Mutual and being part of our fantastic team.
We think you need these skills to ace Personal Lines Technical Underwriting Manager in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience in Personal Lines underwriting. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As a collaborative leader, it's important to demonstrate your coaching and mentoring abilities. Share specific examples of how you've developed talent in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on your key achievements.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at NFU Mutual
✨Know Your Stuff
Make sure you brush up on your knowledge of Personal Lines underwriting, especially in Motor and Home insurance. Be ready to discuss recent industry developments and how they might impact the business. This shows you’re not just a candidate, but someone who’s genuinely interested in the field.
✨Showcase Your Leadership Skills
As a potential manager, it’s crucial to highlight your experience in coaching and mentoring. Prepare examples of how you've developed team members or improved performance. This will demonstrate your ability to lead and inspire others, which is key for this role.
✨Prepare for Complex Scenarios
Expect questions about handling complaints and complex referrals. Think of specific instances where you successfully navigated tricky situations. This will showcase your problem-solving skills and your ability to maintain customer satisfaction under pressure.
✨Engage with Stakeholders
Since stakeholder management is vital, be prepared to discuss how you’ve influenced decisions in previous roles. Bring examples of how you’ve communicated effectively with both technical and non-technical audiences. This will show that you can bridge gaps and drive collaboration.
