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- Tasks: Partner with agents to enhance sales quality and customer outcomes across Wales.
- Company: Join a leading insurance provider committed to excellence and compliance.
- Benefits: Flexible work arrangement with 3 days in the field and 2 days WFH.
- Why this job: Make a real difference by coaching agents and shaping best practices.
- Qualifications: Strong understanding of FCA regulations and NFUM governance standards required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Act as a trusted and effective partner to Regional Agents in the delivery of outstanding, compliant sales of NFUM products, promoting best practice and delivering excellent customer outcomes.
Shape standards at the face of the Agency Network through monitoring, assessing and coaching Agents, delivering constructive feedback and effective development plans. This is a regional field-based role, covering Wales. Typically, 3 days field based and 2 days WFH.
In this role, you will work shoulder to shoulder with our Agency Network to influence, monitor and uplift the quality of sales and service across your region. You will spend time in agencies and with customers, seeing how things really work and offering practical advice, structured coaching and clear feedback that helps Agents and their teams meet the highest standards.
You will support new Agents to attain competence, and you will coach experienced teams to embed great habits, reduce breaches and complaints, and deliver consistently fair outcomes. Often on a '121' basis and sometimes in a workshop environment.
You will partner closely with regional leadership, including the Governance. You listen actively, coach constructively and influence with evidence. You are collaborative and accountable, able to navigate complexity with resilience and adaptability. You spot problems early, think innovatively about solutions, and have the initiative to act. You are organised and calm under pressure, balancing competing priorities while keeping customer outcomes front and centre. Above all, you care about doing the right thing and helping others succeed.
In addition, you will be able to demonstrate that you possess the following:
- NFUM Product licences (or be willing to undertake licencing).
- Regulatory Compliance Knowledge - Strong understanding of FCA regulations and NFUM governance standards.
Quality Development Consultant Wales Region employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Development Consultant Wales Region
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills in action! If you can, create a portfolio or case studies that highlight your coaching and development successes. This will give potential employers a clear picture of how you can add value to their team.
✨Tip Number 3
Prepare for those interviews by practising common questions related to quality development and compliance. Think about real-life examples where you've influenced change or improved outcomes. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Quality Development Consultant Wales Region
Some tips for your application 🫡
Show Your Passion for Quality: When writing your application, let us see your enthusiasm for delivering outstanding customer outcomes. Share examples of how you've influenced quality in previous roles and how you can bring that to the table with our Agency Network.
Be Specific About Your Experience: We want to know about your hands-on experience in coaching and monitoring sales teams. Use specific examples to highlight how you've shaped standards and provided constructive feedback in the past.
Demonstrate Your Collaborative Spirit: This role is all about working shoulder to shoulder with others. Make sure to mention times when you've successfully partnered with leadership or teams to achieve common goals. We love a team player!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A touch of authenticity can make your application stand out. And remember, apply through our website for the best chance!
How to prepare for a job interview at NFU Mutual
✨Know Your NFUM Products
Make sure you have a solid understanding of NFUM products and their benefits. Be prepared to discuss how these products can meet customer needs and how you would promote them effectively in your role.
✨Demonstrate Coaching Skills
Since the role involves coaching Agents, think of examples from your past experiences where you've successfully coached or mentored someone. Be ready to share specific strategies you used to help others improve their performance.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss situations where you've identified problems early and implemented innovative solutions. Highlight your ability to navigate complexity and adapt to changing circumstances while keeping customer outcomes in focus.
✨Emphasise Collaboration and Accountability
This role requires working closely with regional leadership and the Agency Network. Be ready to talk about your experience in collaborative environments and how you hold yourself accountable for achieving results.
