Underwriting Policy Validation Senior Technician

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Underwriting Policy Validation Senior Technician

Responsibilities:

• Take the lead in complex policy validation work, ensuring high standards in investigations and helping protect the business against fraud and financial risk.
• Play a central role in shaping anti-fraud practices, supporting Policy Validation Officers with technical expertise while driving continuous improvements to processes and compliance.
• Benefit from a hybrid working environment with 60% homeworking and 40% working from our York office with a requirement to occasionally visit our Glasgow and Bristol offices.

About the role

This is a key role supporting the Policy Validation Team across our Regional Service Centres, as well as, setting and maintaining technical standards. Acting as a recognised subject expert, you\’ll combine strong technical knowledge with excellent interpersonal skills to deliver outstanding customer service and uphold regulatory requirements.

You\’ll take responsibility for managing complex, high-value and sensitive cases, ensuring fair outcomes for members. Alongside this, you\’ll train, coach and mentor team members, providing technical support to Policy Validation Officers to build capability and confidence across the function.

The role also involves monitoring and auditing technical activity, managing risks, and ensuring compliance with company policies, procedures and KPIs. You\’ll work closely with colleagues across Underwriting, Claims, and wider business areas to align objectives, improve processes and deliver service excellence.

Requirements:

• Broad experience of policy validation, with knowledge of fraud risks and (ideally) fraud systems.
• Strong customer focus and resilience, acting as a trusted escalation point and handling complex cases fairly and effectively.
• Excellent communication, coaching and stakeholder management skills, with the ability to mentor colleagues and influence internal partners.
• Confidence in decision making and takes ownership of outcomes, comfortable making informed choices even under pressure.

What we offer:

• Salary of £45,000 to £50,000 depending on skill set and experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme – subject to eligibility

Diversity and Inclusion:

We support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We\’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.