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- Tasks: Handle travel claims, ensuring excellent customer service and smooth processing from start to finish.
- Company: Join NFU Mutual, a respected organisation dedicated to customer satisfaction and excellence.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and a range of employee perks.
- Why this job: Kickstart your career in insurance with full training and a supportive team environment.
- Qualifications: Strong communication skills, attention to detail, and a customer-first mindset are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 21000 - 26000 £ per year.
Join NFU Mutual in Belfast, Northern Ireland, as a Travel Claims Handler. This role offers an opportunity to kickstart your career in insurance with full training and ongoing support.
About the role:
As a Travel Claims Handler, you will deliver exceptional customer service by investigating and processing claims to ensure the best possible outcomes for our customers. You will manage a range of travel-related claims, often involving overseas incidents or foreign third parties. Your responsibilities include:
- Handling claims from start to finish, ensuring all criteria are met and the process runs smoothly.
- Liaising with policyholders, agents, third-party companies, and foreign insurance providers to gather facts and assess liability.
- Providing support to customers throughout the claims process.
This dynamic role combines phone-based work and system-based claims management, with plenty of on-the-job training and coaching from a close-knit team.
About you:
You will be the first point of contact for customers, requiring a strong mix of technical and interpersonal skills. We are looking for candidates who are:
- IT proficient with attention to detail, capable of handling claims efficiently using customer databases and claims systems.
- Experienced in customer service, with excellent communication skills.
- Possessing an investigative mindset and problem-solving abilities.
- Customer-focused with the initiative to resolve claims efficiently.
- Organised and adaptable to changes in a fast-paced environment.
If you are keen to make an impact in the insurance industry, this role is a fantastic opportunity to develop your skills and grow with us.
Rewards and Benefits:
When you join our team, you can expect:
- Salary up to £26,200 depending on experience.
- Annual bonus (up to 10% of salary).
- Contributory pension scheme, up to 20% including your 8% contribution.
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
- A Family Friendly policy to help balance work and family responsibilities.
- Access to savings at High Street brands, travel, and supermarkets.
- £20 contribution to a monthly gym membership – subject to T&Cs.
- Health and wellbeing plan - cashback for dentist, opticians, physio, and more.
- Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance.
- Employee Volunteering - volunteer in the community for one day each year.
- Unlimited access to Refer a Friend £500 bonus scheme.
- Life Assurance cover of 4 x salary.
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
We support an inclusive workplace and value all differences that make us unique. We encourage candidates to discuss any adjustments or accommodations they need during the recruitment process.
Travel Claims Handler employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly travel claims. Understanding common scenarios and regulations can give you an edge in interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and empathetically will be crucial in demonstrating your suitability for the position.
✨Tip Number 3
Network with current or former employees of NFU Mutual on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you successfully resolved issues or handled difficult situations, as this will showcase your investigative mindset and customer focus.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Travel Claims Handler role. Emphasise your customer service experience, attention to detail, and any investigative skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the insurance industry. Mention specific examples of how you've successfully handled customer queries or claims in the past.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, communication skills, and problem-solving abilities. Use specific examples to demonstrate how these skills have helped you in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Customer Service Skills
As a Travel Claims Handler, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experience, especially in phone-based roles. Highlight specific examples where you resolved issues or provided exceptional service.
✨Demonstrate Your Investigative Mindset
This role requires an investigative approach to handling claims. During the interview, share instances where you've had to gather information, ask probing questions, and solve problems effectively. This will show your ability to think critically and act decisively.
✨Emphasise IT Proficiency
You'll need to be comfortable with customer databases and claims systems. Brush up on your IT skills, particularly in Excel, and be ready to discuss how you've used technology in previous roles to enhance efficiency and accuracy.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your prioritisation and adaptability. Think about how you would handle a busy caseload or unexpected changes in a fast-paced environment. Practising these scenarios can help you articulate your thought process clearly.
