Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support exciting change projects and enhance customer experience at NFU Mutual.
- Company: Join a leading insurance and financial services organisation with a supportive culture.
- Benefits: Up to ÂŁ40,000 salary, annual bonus, 25 days leave, and gym membership contribution.
- Why this job: Make a real impact in a dynamic team while developing your project management skills.
- Qualifications: Experience in project support, strong analytical skills, and proficiency in Microsoft Office.
- Other info: Hybrid role with 80% homeworking, excellent career growth opportunities, and a commitment to inclusivity.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
- Supporting the delivery of Customer Services change by providing high-quality programme and project support, reporting and controls
- Creating a single, joined-up view of change activity across Customer Services to support effective decision-making
- Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon
About the role
This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.
We’re looking for a proactive and organised Programme Support Analyst to support the delivery of the Customer Services change portfolio at NFU Mutual. This role plays a key part in helping the PMO get its arms around all the moving parts of change activity, ensuring projects are planned, sequenced and reported effectively.
Working closely with the Customer Services PMO Specialist and Project Managers, you’ll help establish and maintain programme and project management processes, controls and reporting. You’ll analyse delivery data, produce clear and insightful dashboards and reports, and help create a consistent, single view of progress across the portfolio.
This is a hands-on role, ideal for someone who enjoys working with detail, bringing structure to complex environments, and supporting change delivery through strong governance, reporting and coordination. You’ll also help teams track risks, issues, dependencies, budgets and assurance actions, ensuring delivery aligns with NFU Mutual’s Change Framework.
Based in Stratford-upon-Avon, this role offers a great opportunity to develop your PMO capability within a supportive team, contributing to meaningful change across Customer Services.
About you
We’re looking for someone with experience in programme or project support roles who enjoys working collaboratively and thrives in a fast-paced change environment. You’ll be comfortable working with data, producing reports and dashboards, and supporting multiple projects at once.
Essential skills and experience
- Experience in a programme or project support / PMO role
- Strong reporting and information analysis skills, with excellent attention to detail
- Experience maintaining project controls such as risks, issues, dependencies and actions
- Confident using Microsoft Office tools (particularly Excel, PowerPoint and Word)
- Ability to coordinate reporting and maintain a single source of accurate delivery data
- Strong organisational skills, with the ability to manage multiple priorities
Desirable skills and experience
- Experience supporting change initiatives or transformation programmes
- Exposure to financial tracking, budgets, resourcing or forecasting
- Experience using programme or project management tools (e.g. MS Project, Visio)
- Experience with Power BI, Workday or similar tools for data manipulation and presentation
- Understanding of Agile, Scrum or other delivery methodologies
- Experience within Financial Services or Insurance
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary Up to ÂŁ40,000 depending on experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend ÂŁ500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual:
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
Programme Support Analyst in Stratford-upon-Avon employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Support Analyst in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NFU Mutual on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research NFU Mutual’s recent projects and changes in Customer Services. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past roles that highlight your skills in project support and data analysis.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive!
We think you need these skills to ace Programme Support Analyst in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in programme or project support roles. We want to see how your skills align with the requirements listed in the job description!
Show Off Your Data Skills: Since this role involves a lot of reporting and data analysis, don’t forget to showcase your proficiency with tools like Excel and any experience you have with dashboards. We love seeing candidates who can bring structure to complex environments!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with NFU Mutual!
How to prepare for a job interview at NFU Mutual
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Programme Support Analyst role. Familiarise yourself with the key responsibilities like supporting project management processes and reporting. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Data Skills
Since this role involves a lot of data analysis and reporting, be prepared to discuss your experience with tools like Excel and Power BI. Bring examples of dashboards or reports you've created in the past to demonstrate your analytical skills and attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of specific situations where you successfully managed multiple projects or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so highlight your collaborative experiences. Share examples of how you’ve worked with others to achieve common goals, especially in change initiatives or transformation programmes, to show you’re a team player.
