New Business Commercial Insurance Account Handler in Stratford-upon-Avon

Fantastic opportunity to join a dynamic and expanding Corporate Sales team. Apply your technical expertise across a diverse portfolio of insurance products. Hybrid role - 2 days per week at our Tiddington Head Office, Stratford-Upon-Avon.

About the role

As NFU Mutual’s business portfolio continues to grow and evolve—particularly across high‑net‑worth and complex commercial risks—we’re seeing even more customers seeking cover for risks that go beyond our traditional core specialisms. Our Wholesale Broking and Outplacement team work with the open market to find solutions that keep customers protected, all while ensuring they continue to receive the personal, trusted NFU Mutual customer service they value.

As a Commercial Account Handler within our Wholesale Broking and Outplacement Services, you’ll be part of a growing Corporate Sales team where you’ll play a pivotal role in managing new business enquiries that drive our growth into specialist sectors across a broad range of commercial risks. These enquiries span everything from Property and Casualty to niche areas such as Marine Cargo, Freight Liability and Professional Indemnity. Using your broad technical knowledge you’ll work closely with our Agents, suppliers and insurers to secure the right terms and deliver a seamless, professional customer service.

Your day will always be varied. You’ll engage with Agents across our Agency Network to understand customer needs, prepare and refine risk presentations, and negotiate with providers to secure optimal cover. You’ll also ensure policy accuracy, oversee mid-term adjustments, and support claims administration where needed. Building strong relationships is central to our success, and you’ll play a key role in maintaining our outstanding retention rates and commitment to quality.

You’ll thrive in a fast-paced, varied environment, supported by a knowledgeable and friendly team. There are ample opportunities to learn from experienced colleagues and contribute to the department’s ongoing development. This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 60% of your hours from home.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.

About you

You’re an experienced Commercial Account Handler with a strong grasp of core commercial insurance products. Confident in managing a varied workload, you excel in new business environments and support customers across product lines such as Property, Casualty and Contractor All Risk. Additional knowledge in Group Personal Accident, Travel, Marine Cargo or Freight Liability would be a real advantage.

You naturally build strong relationships and communicate with clarity. You take pride in the accuracy of your work and enjoy solving customer challenges. With a sharp eye for detail and strong prioritisation skills, you’re comfortable making sound judgments in a fast-moving setting.

To succeed in this role, you’ll also bring:

• The ability to assess complex or unusual risks, understand technical details, and develop tailored solutions.
• A passion for exploring non-standard insurance areas, including Marine Cargo, liability, financial risk, or specialty lines.
• Confidence in market-facing communications—liaising with insurers, interpreting their responses, and providing clear advice to Agents.
• Excellent time-management skills, with the flexibility and agility to handle a broad spectrum of work.

Progress towards industry qualifications is welcome, and we’ll support your ongoing development through structured learning and continuous professional development.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £40,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.