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- Tasks: Join our IT Service Desk team and support colleagues with tech solutions.
- Company: NFU Mutual, a leading financial services provider with a supportive culture.
- Benefits: Earn ÂŁ24,500 plus bonuses, enjoy 25 days leave, and access health perks.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: No prior experience needed; just bring your passion for learning and customer service.
- Other info: Collaborative training scheme starting on 5th May with mentoring and skill development.
The predicted salary is between 24500 - 24500 ÂŁ per year.
Region: Midlands
Location: Stratford-upon-Avon
Contract type: Technical Trainee
Reference number: EACA00080
Working pattern: Full-time
Salary: ÂŁ24,500 + 10% annual bonus + benefits package
Start date: You’ll join as a cohort on the 5th May
About the scheme
We’re looking for enthusiastic and motivated individuals who are ready to take the first step toward a rewarding career in IT. Whether you’re a school leaver, a career switcher, or someone with a keen interest in technology, this scheme is designed to help you grow. You don’t need to have technical experience—what matters most is your passion for learning and your ability to bring a customer-focused approach to everything you do.
Here are the key skills and qualities we’re looking for:
- Customer Focus: Experience in customer-facing roles with a commitment to excellent service.
- Problem-Solving and Logical Thinking: Ability to analyse and resolve issues effectively.
- Strong Communication Skills: Clear and confident communicator, both written and verbal.
- Learning Agility: Eager to learn and adapt to new challenges.
- Digital Literacy: Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint.
- Organisation and Attention to Detail: Capable of managing tasks efficiently and accurately.
If you’re ready to embrace new challenges and develop a career in IT with one of the UK’s most trusted financial services providers, we’d love to hear from you.
Application Process
If your application is shortlisted, you’ll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. Should you be successful – you’ll move on to a short telephone interview, and the final stage will be an in-person assessment centre, where you’ll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. This will take place on Friday 27th February at our Head office in Stratford Upon Avon.
Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office.
This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary - ÂŁ24,500
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteering in the community for one day each year
- Unlimited access to Refer a Friend ÂŁ500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we’re one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent.
Join a supportive cohort, benefit from mentoring, and develop technical and soft skills to prepare for future success.
Welcoming office culture – Based at our contemporary Head Office in Stratford-upon-Avon, with great facilities and a supportive team atmosphere. Hybrid working options will be available once you’ve completed initial training.
Working hours: 35 hours per week, Monday – Friday 9am-5pm.
Salary: ÂŁ24,500 per annum
Entry requirements: To support your success on the scheme, we’re ideally looking for candidates with at least four GCSEs at grade 5/C or above, including English and Maths. At least 2 A Levels or an equivalent level 3 qualification ideally in IT related subjects - but we welcome applications from individuals with alternative experiences or pathways.
At NFU Mutual, our IT division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we’re leading innovation across the organisation. From ambitious projects like transitioning to Cloud services through our Data Centre Exit and Digital Customer Portal to adopting a more Agile, Product-Led development approach and strengthening our cybersecurity capabilities, we’re delivering an annual change portfolio worth over £80 million.
Joining our IT division means stepping into a dynamic, fast-paced environment where collaboration and technology work hand in hand, enabling us to meet the evolving needs of our customers and colleagues while staying ahead in the industry.
Our Technical Trainee Scheme reflects our commitment to growing our own talent. We’re investing in people with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we’re recruiting into our Service Desk team, which plays a vital role in keeping our business running smoothly and supporting colleagues across the organisation.
You’ll join a supportive trainee cohort, starting together and learning alongside experienced professionals. Through hands-on experience, structured development and recognised qualifications, you’ll build strong foundations for a future career within NFU Mutual’s IT division.
IT Service Desk Analyst Technical Trainee Scheme Stratford-upon-Avon employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst Technical Trainee Scheme Stratford-upon-Avon
✨Tip Number 1
Get to know the company! Research NFU Mutual and understand their values, culture, and what they’re looking for in a candidate. This will help you tailor your approach during interviews and show that you’re genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling IT issues, try some mock scenarios or brain teasers. It’ll not only boost your confidence but also prepare you for those tricky questions during assessments.
✨Tip Number 3
Brush up on your communication skills! Being able to explain technical concepts clearly is key. Try explaining something techy to a friend or family member who isn’t in IT – it’s a great way to practice simplifying your language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the assessment process there, so you can be fully prepared.
We think you need these skills to ace IT Service Desk Analyst Technical Trainee Scheme Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion: We want to see your enthusiasm for IT! Make sure to highlight any relevant experiences or interests that showcase your eagerness to learn and grow in this field.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for, like customer focus and problem-solving abilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your communication skills shine through—this is key for the role!
Apply Early!: Our vacancy may close early due to high application volumes, so don’t wait around! Get your application in as soon as possible through our website to ensure you don’t miss out.
How to prepare for a job interview at NFU Mutual
✨Know Your Stuff
Before the interview, brush up on basic IT concepts and customer service principles. Even if you don’t have technical experience, showing that you’ve done your homework will impress the interviewers and demonstrate your eagerness to learn.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s a part-time job or a volunteer role, highlight how you resolved issues and ensured customer satisfaction. This is key for the role!
✨Practice Problem-Solving
Think of common IT problems and how you would approach solving them. During the interview, you might be asked to demonstrate your logical thinking skills, so practice articulating your thought process clearly and confidently.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice answering questions out loud, focusing on clarity and confidence. Remember, it’s not just about what you say, but how you say it. Good body language and eye contact can make a big difference!
