HR Adviser FTC Stratford-upon-Avon

We’re looking for an HR Advisor to join our HR Service Centre to cover a secondment for 12 months. Reporting to the HR Operations Team Leader, this team provides crucial support to the business, supporting with administrative duties to process new starters, leavers, update records and contract information, as well as support the Learning and Development team to coordinate training sessions for colleagues across the national business.

You’ll be providing excellent customer service to colleagues and new joiners, answering queries over the phone through our Helpdesk line, and responding to Teams messages and Emails. You’ll investigate queries, exploring processes and policies to ensure all information provided is correct and actions are completed with the highest level of accuracy. You’ll be engaging with a vast number of stakeholders within the wider HR division, including Talent Acquisition, Reward, Pensions, and HRBP’s, giving you the opportunity to upskill and develop your knowledge. Once fully onboarded and trained in the role, you’ll have opportunities to progress further in the Operations team, supporting business-critical work and projects across the division.

Your day-to-day duties will include, but not be limited to:

• Conduct screening and compliance checks (e.g., referencing, visas, occupational health) for new hires.
• Handle mailbox queries and provide first-line support for HR and L&D-related questions, escalating only complex cases.
• Maintain and update HR systems and ensure accurate data entry and record-keeping.
• Support L&D operations: manage event bookings, course enrolments, and accommodation arrangements.
• Investigate and resolve queries, identify process improvements, and proactively suggest new ways of working.

This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.

You’re an administrative professional who has an innate interest and passion for Human Resources as a vocation. You have an understanding of how key HR functions and processes, either gained through work, or having completed your CIPD L3 qualification. Whether you have already got experience as an HR Admin, Assistant or Advisor, or you’ve had experience with HR Administrative tasks, we’d love to hear from you.

Your effective communication skills ensure that you’re able to liaise confidently and professionally with internal and external stakeholders, delivering excellent customer service at all times. You’re proactive, organised, and know how to prioritise your workload effectively.

You’ll also bring the following skills:

• Previous experience in a fast-paced environment, with the ability to multitask.
• Previous and demonstrable experience of working in an administrative role, with excellent data entry skills is essential.
• A keen eye for detail, proactively looking at ways to problem solve and explore ways to improve processes.
• Excellent teamwork ability, supportive and collaborative when completing your duties.
• Exposure to HR systems such as Resource Link, Workday or Oracle would be advantageous.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £25,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.