NFU Mutual seeks a Head of Resource Planning and Performance Operations to shape strategic capacity across 1,300 FTE in a large, multi-site Customer Service Operations. You will lead a 45-strong team, define longer-term forecasts, and allocate resources across Stratford-upon-Avon, York, Bristol and Glasgow.
The role requires deep experience in multi-channel customer contact, budgeting discipline, and partnering with stakeholders and suppliers to drive technology-enabled improvements, including
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Head of Resource & Performance Planning - Customer Ops in Stratford-upon-Avon employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
