CS Risk & Governance Consultant Stratford-upon-Avon

Play a key role in strengthening risk management and governance across Customer Services.

• Provide assurance to senior leaders on risk, controls, audits and regulatory compliance.

In this role, you’ll help ensure effective and consistent risk management and governance across our Customer Services division. You’ll define, implement and embed improvements to our risk and governance activities ensuring adherence to group risk frameworks, providing clear assurance to the Customer Services Executive on risk, controls, audits and regulatory requirements. You’ll take a divisional view of risk, overseeing and coordinating 1st, 2nd and 3rd line assurance and audit activity, ensuring findings are tracked, addressed and closed. You’ll also carry out monitoring and assurance reviews to confirm that current and emerging risks are understood, managed effectively and that opportunities to strengthen the control environment are identified. Working closely with stakeholders across Customer Services and the wider Group, you’ll guide and coach teams on risk, controls and audit expectations, helping to drive consistency and compliance with Group policies. You’ll also support change activity by maintaining a risk-based view of divisional and Group change, providing governance and risk assurance input into projects and programmes where required.

You’re an experienced risk or governance professional who enjoys working with a wide range of stakeholders and influencing positive change. You’ll bring:

• Experience within general insurance, risk management or audit environments.
• A strong understanding of regulatory frameworks and governance expectations.
• Confidence in monitoring risk, controls and assurance activity, with the ability to provide clear, balanced insight to senior stakeholders.
• The ability to coach, guide and influence others to improve consistency, compliance and risk awareness.
• Strong communication skills and the confidence to work across teams and functions.

A professional qualification such as ACII or a recognised risk qualification (e.g. IRM) would be desirable.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £50,000 dependent on experience.
• Annual bonus (up to 17.5% of salary).
• Contributory pension scheme, up to 20%, including your 8% contribution.
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
• A Family Friendly policy that helps you balance your work and family responsibilities.
• Access to savings at High Street brands, travel and supermarkets.
• £20 contribution to a monthly gym membership – subject to T&Cs.
• Health and wellbeing plan - cashback for dentist, opticians, physio and more.
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
• Employee Volunteering - volunteering in the community for one day each year.
• Unlimited access to Refer a Friend £500 bonus scheme.
• Life Assurance cover of 4 x salary.
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility.

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.