Commercial Insurance Team Supervisor in Stratford-upon-Avon

Excellent role to coach and support the future talent of our National Intermediary Service. Develop your management skills and progress your career within NFU Mutual. Hybrid role with 60% homeworking and 40% at our Head Office in Stratford-upon-Avon.

About the role: As a Commercial Insurance Team Supervisor within NFU Mutual’s National Intermediary Services (NIS) team, you will play a key role in leading, developing and supporting colleagues across the division. Managing a small team, you will be responsible for onboarding new starters, planning and allocating workloads, overseeing training and integration, and ensuring that each individual’s core subjects and specialist areas are aligned to their long‑term development. You will also advise on, investigate and resolve referred queries and complaints in line with policies, procedures and delegated authorities, ensuring fair outcomes for customers. Working closely with people managers and department heads, you will help ensure smooth day‑to‑day operations and clear, effective communication.

You will use a range of systems and tools, including Sonic, Billing Centre and external insurer portals such as AIG, alongside Power BI, Excel and PowerPoint, to track performance, monitor SLA compliance and report on apprentice progress. Your involvement in governance and accounts activity will be essential in maintaining high standards and meeting regulatory requirements. Regular, hands‑on engagement with the team will be central to your role, including weekly and monthly one‑to‑one discussions to provide guidance, feedback and support. Through coaching, motivation and effective leadership, you will help the team achieve targets, KPIs and service standards, contributing directly to the wider business and financial objectives of NIS.

As NFU Mutual’s business portfolio continues to grow and evolve—particularly across high‑net‑worth and complex commercial risks—we’re seeing even more customers seeking cover for risks that go beyond our traditional core specialisms. Our Wholesale Broking and Outplacement team work with the open market to find solutions that keep customers protected, all while ensuring they continue to receive the personal, trusted NFU Mutual customer service they value.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.

About you: You are an experienced mentor and passionate about supporting others’ development and growth within a team environment. Highly organised with excellent attention to detail, you bring a continuous improvement mindset, always seeking ways to enhance processes and outcomes. Your essential experience in forecasting, planning, monitoring, and managing workflow and team resources ensures you can allocate tasks effectively and meet deadlines. Account Handling experience is essential for the role because we need you to bring your knowledge of the team and how we work to life, as well as being able to support with Account Handling from time to time.

You have working knowledge of financial product lines such as Directors & Officers, Professional Indemnity, and Cyber, supporting your ability to contribute to technical discussions and team projects. You demonstrate empathy and approachability, creating a supportive environment for apprentices and colleagues, and are skilled in coaching and mentoring.

Your strengths, to be assessed through the recruitment process, include:

• Stakeholder engagement, building relationships across departments to deliver team objectives and strategic plans.
• Agile and adaptable, you can prioritise competing demands and respond to changing business needs.
• Your strong verbal and written communication skills enable you to clearly convey information and collaborate effectively.
• You bring a learning mindset, embracing new challenges and empowering others to grow and succeed.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £44,000 depending on experience.
• Annual bonus (up to 10% of salary).
• Contributory pension scheme, up to 20%, including your 8% contribution.
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
• A Family Friendly policy that helps you balance your work and family responsibilities.
• Access to savings at High Street brands, travel and supermarkets.
• £20 contribution to a monthly gym membership – subject to T&Cs.
• Health and wellbeing plan - cashback for dentist, opticians, physio and more.
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
• Employee Volunteering - volunteer in the community for one day each year.
• Unlimited access to Refer a Friend £500 bonus scheme.
• Life Assurance cover of 4 x salary.
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility.

Working at NFU Mutual: We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”. Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.