Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and handle enquiries in a supportive team.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy 25 days holiday, health benefits, and a pension contribution.
- Why this job: Be part of a growing team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Full training provided with opportunities for career development and professional qualifications.
The predicted salary is between 21500 - 25500 £ per year.
Region: South West
Location: Tiverton
Job reference: ANEE01893
The role
Salary £25,000 - £30,000
Full Time position
Permanent Contract
Location: South Molton commutable to Tiverton
Hours: Monday-Friday 9am-5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Tiverton & South Molton Agency for a Customer Service Advisor.
About the role:
As a Customer Service Advisor within our growing team, you will play a key role in the success of an expanding local business, contributing to the smooth running of the office and ensuring the customer is at the heart of everything we do. Providing exceptional customer service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks. You will also maximise sales opportunities, cross selling to existing clients and assisting with renewal retention by using your excellent conversational skills to make the most of every call. This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual, with the opportunity for future development within our business. Full training in a friendly and supportive environment will be provided.
About you:
- Be able to communicate effectively, both written and verbal
- Possess good IT Skills (particularly Outlook, Word & Excel)
- Be able to demonstrate problem solving skills and use your own judgement
- Have a flexible and open attitude
- Sales and customer service skills
- Be highly organised and able to work to deadlines
Our commitment to you:
We will not only provide the successful candidate with all the support needed to develop their skills when dealing with customers, but also technical knowledge of the wide range of insurance products available to them. Working in a regulated environment means the standards we set around customer delivery is second to none and market leading, backed up by excellent customer retention statistics and continuous growth.
Benefits
- Full time equivalent of 25 days holiday, with the option to purchase an additional 5 days
- 4% pension contribution
- Death in service benefit
- Health benefit scheme
- Uniform provided
Please apply in writing with CV and covering letter to: Gemma_Davey@nfumutual.co.uk
Closing date for all applications: 24th February 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products. Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
Customer Service Advisor Tiverton in South Molton employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Tiverton in South Molton
✨Tip Number 1
Get to know the company! Research NFU Mutual and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their customer-first approach.
✨Tip Number 2
Practice your conversational skills! Since this role is all about communication, try role-playing with a friend or family member. This will help you feel more confident when handling enquiries and making those sales.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your skills, take it. Whether it's during a networking event or an informal chat, let your passion for customer service shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NFU Mutual team and ready to contribute to their success.
We think you need these skills to ace Customer Service Advisor Tiverton in South Molton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience and skills, especially in customer service and sales, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to work with NFU Mutual and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and free of errors to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NFU Mutual
✨Know Your Stuff
Before the interview, make sure you understand NFU Mutual's products and services. Familiarise yourself with their insurance offerings and the values they uphold, like honesty and integrity. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to use your judgement to solve a problem. Be ready to discuss these during the interview, as it will highlight your ability to think on your feet and provide excellent service to customers.
✨Be Organised and Punctual
Make sure you arrive on time for your interview and bring all necessary documents, like your CV and cover letter. Being organised reflects your ability to manage tasks effectively, which is crucial for the role. Plus, it sets a positive tone right from the start!
