Shared Services Team Leader

Shared Services Team Leader

• Circa £28,000 salary (depending on experience)
• Annual bonus of up to 10%
• Opportunity to lead a team

About the role

We have a great opportunity for a Shared Services Team Leader to join the Group Finance Shared Services team, to lead, manage and develop a team to deliver first class customer service whilst meeting Service Level Agreements and operational objectives. You will ensure processes and controls are in place to maintain a robust processing environment and protect financial data in line with internal and external governance requirements.

You will plan and manage resources and workflows to ensure financial processing activities are completed effectively and efficiently in accordance with SLAs. You'll be a proven leader, managing, motivating and developing your direct reports, helping them to maximise their contribution to business objectives and achieve their potential. Additionally, you will review, validate and authorise financial transactions in accordance with policy and procedures to prevent financial loss.

In this role, you will also:

• Review, develop and implement controls and best practice procedures that continuously improve efficiency, mitigate financial risk and maintain consistency.
• Liaise with key stakeholders within and outside the Group to ensure guidance and support is available to meet customer requirements and a first class service is maintained.
• To collate, evaluate and report management information in accordance with SLAs with the aim to provide insight into financial planning and adherence to financial controls.
• Deliver projects, initiatives and activities as required by and to the standards and outcomes agreed with your Line Manager.

About you

You will have experience of working in a customer facing role and delivering against SLA’s, preferably within a financial environment. You'll have experience of managing teams, helping them to maximise their potential.

You'll also have:

• Experience of working with Microsoft Office package, with intermediate level of Excel skills
• 5 GCSEs including Maths and English.
• Good knowledge of financial functions and controls

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Circa £28,000 salary (depending on experience)
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.