Service & Performance Monitoring Engineer
- Hybrid working options (up to 80% homeworking)
- Build your network and further develop your experience
- £38,000 - £48,000 (depending on experience)
About the role
We have an opportunity for a Service and Performance Monitoring Engineer to join our IT Technical Operations (Tech Ops) Monitoring Team on a permanent contract.
You’ll be part of a supportive division who ensures that our portfolio of applications and infrastructure services are operating effectively and delivering value for our business.
The Monitoring team are technically focused, and our primary focus is to ensure the stability and continuity of Business Services through the continual development and deployment of effective monitoring solutions. We are a centralised team proactively monitoring the performance and health of the NFUM IT estate. We are essentially the eyes and ears of the NFUM Network, and together we ensure the continued reliability and availability for all NFUM employees.
You’ll gain experience of working with 3rd party suppliers and building your network across our IT division. Your role will be to work with the business in order to understand the key business processes, determine if we are able to monitor these in line with our monitoring standards guidelines, and then develop dashboards to effectively display the data through Grafana.
In this role you’ll be using your knowledge of Logs, Traces and Metrics combined with gaining experience of our monitoring tools (such as Grafana, Promtail, Loki, Grafana Agent, Grafana Tempo, InfluxDB, Chronograf, Telegraf and ExtraHop).
The team work in an Agile Dev Ops approach so experience of this is an advantage. The monitoring standard uses Open Telemetry as a framework and applies to internal and externally hosted cloud applications.
This role is based in our Avon House office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.
About you
You use your knowledge and experience of IT Event Management to deliver excellent results across a varied IT estate. You will be able to work well independently but also as part of a team.
With a focus on quality, you’re passionate about technology and analysis. You’ll have supported a range of applications and infrastructure previously and have experience visualising and/or monitoring aspects of service performance.
To join our team, you’ll have:
- Excellent communication skills (written and verbal)
- Experience of working with Windows Server Operating systems and virtualisation
- Knowledge of networking fundamentals
- Some experience with scripting languages such as Python or PowerShell
- An Information Technology related degree, or equivalent industry experience
You will also ideally be able to demonstrate one or more of the following:
- Experience working with network monitoring tools (such as ExtraHop or PRTG)
- Experience with analysis/visualisation software (such as Grafana)
- A working knowledge of TICK Stack (Telegraf, InfluxDB, Chronograf, Kapacitor) or equivalent
- An awareness of agile development methodologies
- ITIL Foundation or working towards
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary - £38,000 - £48,000 (depending on experience)
- Annual bonus (up to 17.5% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Service & Performance Monitoring Engineer employer: NFU Mutual
NFU Mutual is an excellent employer that values collaboration and innovation, offering a hybrid work model that allows for 80% homeworking. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills in data analysis and coding while making a real impact on customer outcomes. The Stratford-upon-Avon office provides a vibrant environment where employees can connect with colleagues across various departments, enhancing both professional and personal growth.
